Forum Discussion
MTC is getting ridiculously slow
It takes a minute for a page to load today, what's going on? I know some people (me included) have been complaining about the performance for a while now, is anything being done about it?
I really do find the info on MTC to be useful and do want to spend more time reading through it to discover more. HOWEVER, it's so slow that it's not just practical to use.
Compared to similar sites - e.g. stackoverflow - MTC is...
- far too slow to expect people to use. something is wrong. don't ask me to diagnose what's wrong, the Microsoft need to start taking this seriously
- a terrible UI - text areas too narrow, far too much page space used up by non-valuable banners, icons etc.
Take a good look at stackoverflow/stackexchange and question why does that site/platform work so well for what it is designed, and why is techcommunity so bad. You'd do us all a big favour by changing platforms.
mrboxx wrote:I really do find the info on MTC to be useful and do want to spend more time reading through it to discover more. HOWEVER, it's so slow that it's not just practical to use.
Compared to similar sites - e.g. stackoverflow - MTC is...
- far too slow to expect people to use. something is wrong. don't ask me to diagnose what's wrong, the Microsoft need to start taking this seriously
- a terrible UI - text areas too narrow, far too much page space used up by non-valuable banners, icons etc.
Take a good look at stackoverflow/stackexchange and question why does that site/platform work so well for what it is designed, and why is techcommunity so bad. You'd do us all a big favour by changing platforms.
Totally agree.
the load times are ridiculous. my Internet is not a bottleneck, my CPU and hardware is not the bottleneck, it's the website itself that loads slowly. and people having been reporting this for almost a year now but no change has been made!
- Allen
Community Manager
I am deeply disappointed to hear your having such a negative experience with the Microsoft Tech Community. The Developer team, engineers have put a great deal of effort in over the last 5-6 weeks to reduce page load time.
Our azure monitoring is showing we have more than halved page load time in that time frame, with the average page load time globally (except china) of between 2.8 and 3.6 seconds. Our slowest page is the Community Hubs page (>7 seconds), which we know about and are working with the platform engineers to improve that before the new year.
That said we are not done and we have plans over the next few months to look into other data we might be able to cache to speed up page load times further. We are also planning to move the entire Microsoft Tech Community into the Azure cloud in early Dec which will help with stability and better geo-redundancy.
I am happy to take feedback on our UI elements, the best way to do that is via the Community Ideas board so we can prioritize your ask based upon the community popularity of your idea and our business needs.
We are also planning to do a complete refresh of the UI with a completely new skin later in 2021 but I will share more on that as it becomes available.
If either of you are opening to help me diagnose why your specifically getting slow response from the Microsoft Tech Community then please do email us and I will work with you to collect more information.
- Spoiler
Allen wrote:I am deeply disappointed to hear your having such a negative experience with the Microsoft Tech Community. The Developer team, engineers have put a great deal of effort in over the last 5-6 weeks to reduce page load time.
Our azure monitoring is showing we have more than halved page load time in that time frame, with the average page load time globally (except china) of between 2.8 and 3.6 seconds. Our slowest page is the Community Hubs page (>7 seconds), which we know about and are working with the platform engineers to improve that before the new year.
That said we are not done and we have plans over the next few months to look into other data we might be able to cache to speed up page load times further. We are also planning to move the entire Microsoft Tech Community into the Azure cloud in early Dec which will help with stability and better geo-redundancy.
I am happy to take feedback on our UI elements, the best way to do that is via the Community Ideas board so we can prioritize your ask based upon the community popularity of your idea and our business needs.
We are also planning to do a complete refresh of the UI with a completely new skin later in 2021 but I will share more on that as it becomes available.
If either of you are opening to help me diagnose why your specifically getting slow response from the Microsoft Tech Community then please do email us and I will work with you to collect more information.
Hi,
Thanks for the reply,
I will send you an email in few minutes.
also it's good to hear that you're moving to Azure, it's the best experience I've ever had on the web.
be it websites hosted on Azure, or game servers hosted there, always low ping and fast load times.
I don't live in China (but curious why it's slower there), when I compare the load times of YouTube's home page VS my profile page on MTC, MTC is 5 times slower.
majority of the time i'm seeing this at the bottom of the browser.
p.s the email hyperlink in the post points to:
mailto:techcommunity.microsoft.com?subject="Performance%20issues%20-%20F.A.O%20Allenbut the correct one is this i think? Allen
mailto:techcommunity@microsoft.com?subject="Performance%20issues%20-%20F.A.O%20AllenHotCakeX Allen VasilMichev DanielNiccoli mrboxx
Sorry to tag you all but let e summerize what I get from this conversation:
- I replied to this thread many months ago and I still see that the conversation stands where I left it at that time. It is too frastrating to see instead of benchmarking agaist StackOverflow etc. we are talking about improvement to 3 seconds only.
- To be very honest, when I do have any questions, I go StackOverFlow instead of TechCommunity because:
- It works based on reputation so the answers have more quality. I see real answers in that forum. In the other hand, the only thing I see in the TechCmmunity is: "people only push for 'mark as answer' and there is no focus on answering the real question and helping the community.
- It supports comments and answers separately so I know what I am reading (whether it is a comment or answer). In TechCommunity forums, I am lost on following threads because of quotes and prolongs thread format.
- The perfomance is vital. It loads in milliseconds whereas TechCommunity is like outdated website loading in many seconds.
- UI is much better. The UI is compact and it delivers what I am looking for. In TechCommunity, all I see is WHITE SPACE and half of the screen (I attached the screenshot)
So the bottomline is, I as die-hard fan of Microsoft, would love to work on Microsoft enabled websites, use its products but there is a point where I should focus on other things. I appreciate the fact that teams working on this but to me it seems "Making over the TechCommunity" is not a priority for Microsoft and as long as this is the approach, Competitors will be ripping the benefit.
- I replied to this thread many months ago and I still see that the conversation stands where I left it at that time. It is too frastrating to see instead of benchmarking agaist StackOverflow etc. we are talking about improvement to 3 seconds only.
Allen wrote:I am happy to take feedback on our UI elements, the best way to do that is via the Community Ideas board so we can prioritize your ask based upon the community popularity of your idea and our business needs.
Ps, another bug with your editor. No matter how often I press Enter, I cannot -- for the love of my dog -- get out of the quotation format. Anyways, what I wanted to add was that the bug that prevents me and other people from changing their avatar is still there. Over one year after reporting it... I want to love the techcommunity, but you (read: Microsoft) are making it really, really difficult!
- Allen
Well, first of all thank you for highlighting the issue with user avatar upload, although we have been aware of it for sometime we were unable to reproduce it until today with your user account, I have our developers looking at it right now.
I tried to duplicate getting stuck in the quote function issue you highlighted and I was unable to duplicate it - either on our test environment or in production. Would you be able to PM me or email us, use the link above, with the steps you went through, your browser and OS version and if this happens every time?
While we do regression testing before every release it's not realistic to catch every bug, as any software developer would tell you, and so we do lean on our valued community members to tell us when something is broken, which many of your do and we genuinely appreciate it. Helps us build a better community for all of us.
Allen The loading times have improved in west europe, but it still exceeds any reasonable waiting times for modern web services. For example, it takes a whopping 6 seconds to load https://techcommunity.microsoft.com/t5/windows-server/ct-p/Windows-Server from start to finish. That's something I would maybe have accepted ten years ago. But certainly not today, and certainly not from one of the two market leaders in cloud infrastructure.
I am happy to take feedback on our UI elements, the best way to do that is via the Community Ideas board so we can prioritize your ask based upon the community popularity of your idea and our business needs.
The thing is, you can't throw out a garbage community platform (and Lithium is garbage!) and expect people to point out bugs and broken things that should have been prevented by your internal Q&A staff before it even reaches the community. Such as the teeth grinding sluggishness, or things like not being able to clear notifications with one click, or a text editor that completely breaks if you paste in certain clipboard content from other web pages.
