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HotCakeX's avatar
HotCakeX
MVP
Sep 29, 2019
Solved

[SOLVED] Bug: Send Feedback function inside Edge insider can't take screenshot - Black screenshot

      1. doesn't matter which website I'm clicking the Feedback smiley button on, it's all black. 2. Edge insider Version 79.0.287.0 (Official build) canary (64-bit) 3. Windows 10 buil...
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  • dstorey's avatar
    dstorey
    Apr 06, 2020

    HotCakeX Yes, we just rolled out the fix to work around the issue on 31/3,  so it should be rolling out now 🙂

     

    Thank you for all your help and patience in making Edge better!

     

    David

HotCakeX's avatar
HotCakeX
MVP
Oct 01, 2019

Dennis5mile 

no it's okay, here:

 

 

Google Chrome Canary correctly catches the screen when I go through feedback report system in there.

 

I tried resetting all my flags to defaults as well, no luck.

Dennis5mile's avatar
Dennis5mile
Silver Contributor
Oct 01, 2019

When you set all flags to default did you also go in before reboot ( of the browser that is) and clear all caches? What I've done in the past when this has happened to me, is to clear caches before reboot and then once more after reboot..... This has not always worked, but has more times than not....

Dennis5mile

  • HotCakeX's avatar
    HotCakeX
    MVP
    Oct 01, 2019

    Yeah that doesn't fix it,
    after clearing cache tired it in both normal and InPrivate mode.
    I don't think this specific problem is related to the cache because it doesn't have anything to do with saved contents, the screen is constantly generated.

    turning hardware acceleration off also has no effect.

    Thanks anyway, always open to suggestions to try 🙂

    by the way I'm on Windows 10 insider build 18990, But the problem started happening few days after the last update so.

    • Dennis5mile's avatar
      Dennis5mile
      Silver Contributor
      Oct 01, 2019
      Yeah, I'm on windows 10 insider as well.. hhmm, a thought just came to me, have you tried using the flag"Temporarily unexpire M76 flags.
      Temporarily unexpire flags that are expired as of M76. These flags will be removed soon. – Mac, Windows
      #temporary-unexpire-flags-m76" once this is enabled, then resetting flags to default, then rebooting browser? Remember a little bit ago a problem I had, and I did this and there was a flag that even though they removed the flag, it was still affecting my system. Once I disabled the problem flag all was well...... Maybe you are having this same problem...

      Just a thought

      Dennis5mile
      • HotCakeX's avatar
        HotCakeX
        MVP
        Oct 01, 2019
        Alright again I reset the flags (kept a list though to reapply them), used m76 unexpire, reset flags again, still same problem.

        on a feedback I sent them the other day, they replied that they are working on it, so i'm gonna wait for their answers and in the mean time use diagnostics data section to upload any image I want. thanks

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