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HotCakeX's avatar
HotCakeX
MVP
Sep 29, 2019
Solved

[SOLVED] Bug: Send Feedback function inside Edge insider can't take screenshot - Black screenshot

      1. doesn't matter which website I'm clicking the Feedback smiley button on, it's all black. 2. Edge insider Version 79.0.287.0 (Official build) canary (64-bit) 3. Windows 10 buil...
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  • dstorey's avatar
    dstorey
    Apr 06, 2020

    HotCakeX Yes, we just rolled out the fix to work around the issue on 31/3,  so it should be rolling out now 🙂

     

    Thank you for all your help and patience in making Edge better!

     

    David

dstorey's avatar
dstorey
Icon for Microsoft rankMicrosoft
Oct 01, 2019

HotCakeX thanks for your feedback! We're currently investigating what is causing this. It may be hardware/driver related as it happens for subset of users, and doesn't happen all of the time. We'll update you here when we figure out what is causing it.

HotCakeX's avatar
HotCakeX
MVP
Oct 04, 2019
Hi,
I just clean installed my Windows 10 and I'm on a newer insider fast ring build (18995), this is the first build after the 1 week bug bash, lots of bugs got fixed in this build.
I let the Windows update install proper drivers for my GPU (Intel IGPU 630), but I'm still having this problem, black screenshot in the send feedback window.

is there any way to produce a meaningful data dump for you guys to identify what's this issue about? I tried everything I could think of.
I'm on Edge insider Version 79.0.294.0 (Official build) canary (64-bit) now.
  • dstorey's avatar
    dstorey
    Icon for Microsoft rankMicrosoft
    Oct 07, 2019

    HotCakeX thanks for looking into this! We have a machine that can reproduce this issue now. We're working through some theories on what may be causing it. I'll update this thread when we've made progress.

     

    Thank you again for reporting this issue and being an active member of our community.

    • HotCakeX's avatar
      HotCakeX
      MVP
      Oct 10, 2019

      dstorey 

       

      now happening on my Windows Server 2019 (fully updated) (on Hyper-V)

      Edge insider Canary Version 79.0.299.0 (Official build) canary (64-bit)

      Windows Server 2019 17763.805

       

      it is working on Edge insider Dev on the same Windows server

       

      the issue just keeps spreading

       

    • HotCakeX's avatar
      HotCakeX
      MVP
      Oct 08, 2019

      dstorey 

       

      Hi again,

      just wanna submit additional data regarding this issue because I noticed my laptop started having the same problem.

       

      my laptop details:

       

       

      my PC:

       

       

      both machines have Edge inisder Canary and none of the machines show any error in their device manager, all drivers up-to-date using Windows update.

       

       

       

       

    • HotCakeX's avatar
      HotCakeX
      MVP
      Oct 07, 2019

      dstorey 

      Thank you very much, that's great to know,

      Anytime!

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