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Can't change Microsoft Teams Profile Picture (Receiving Error)
Hello! I'm having a bug with Profile Pictures. I've tried changing it many times, but I receive an error every time. What makes this stranger is I have never set a profile picture in Teams but some...
driggs63 If you are using the payed version of Teams and can't change your profile image it is probably your admin that configured a policy to prevent this.
https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=63389
Laurie Pottmeyer
Microsoft
Microsoft
Potentially you have multiple email addresses tied to your MS account. Do you know what email account your xbox was opened under? It might be the same as your Teams account. This happened to me with my Skype account which somehow had an old email address I used for a non-profit at one time. When I did some digging, I found that that email was tied to my Skype account which was all tied to my Microsoft Account so when I tried to log into new services with what I thought was my hotmail that was used for everything, it was looking for this other-never-really-used email. When I deleted that bad email and added the hotmail to my skype account and made my microsoft account have only my hotmail tied to everything, I was able to sign-up for new services with my MSA and it all worked again. Maybe? Let me know if that isn't it and I can do some digging over here.
Laurie Pottmeyer I think it is related to the change to follow the Exchange policy for profile picture changes. But the problem is that Teams free users do not have the ability to change this policy, since they don't have one.
I've seen a couple of questions about this from multiple Teams free users this last week, all with the same problem that they can't change their profile picture and I have the same problem in my Teams free organisation.
Since the problem is in Team free and there is no support for them can you check internally if this is a problem that can be fixed? At least we will get fewer new threads about this error (I guess people didn't see your tweet about not searching first).
Do you know if there is a work around yet? We are using TEAMS at work and it suddenly stopped letting me change my picture. Thanks.
driggs63 If you are using the payed version of Teams and can't change your profile image it is probably your admin that configured a policy to prevent this.
https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=63389
- My Microsoft account, Teams account and Xbox account all use the exact same email address (@potholestudios.com)
And it's the only email address on my account. (See screenshots - ignore the map on the right, I was driving home and stopped the car to take these screenshots and reply)
