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Direct Routing call log - 7015 and 7000 "Call ended by media agent"
We're using Direct Routing to route all our calls into Auto Attendant and then some of them onto Teams users via call queues. In the downloaded CSV of call logs there are 2 columns called : ...
solidpro I'm definitely not authoritative here - this is super deep into the workings of the media stack. That being said, in this case I'm reasonably confident the "Media agent" here isn't Phone system bur rather the Voice App (Auto Attendant or Call Queue) that's managing the call. The voice apps are media apps and they would have a user agent endpoint even though they're automated services.
So "Call ended by media agent" to me is that the voice app (AA or CQ) was responsible for ending the call. "Call Ended by media agent because transfer completed successfully" sounds like that call leg was ended because another call leg was successfully established as the culmination of a call transfer.
I think support could give a definitive answer, but again this is pretty deep signaling stack stuff 🙂
ThereseSolimeno
Microsoft
MicrosoftHello solidpro I'm going to ask LinusCansby to take a look at your question.
ThereseSolimeno Thanks, I was planning to go to bed now... 🙂
Actually I don't know but I know that nomorephones should be the right person to start with since it is in the TAC you see these messages, but maybe someone from the Phone System team could help out better.
