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Direct Routing call log - 7015 and 7000 "Call ended by media agent"
We're using Direct Routing to route all our calls into Auto Attendant and then some of them onto Teams users via call queues. In the downloaded CSV of call logs there are 2 columns called : ...
solidpro I'm definitely not authoritative here - this is super deep into the workings of the media stack. That being said, in this case I'm reasonably confident the "Media agent" here isn't Phone system bur rather the Voice App (Auto Attendant or Call Queue) that's managing the call. The voice apps are media apps and they would have a user agent endpoint even though they're automated services.
So "Call ended by media agent" to me is that the voice app (AA or CQ) was responsible for ending the call. "Call Ended by media agent because transfer completed successfully" sounds like that call leg was ended because another call leg was successfully established as the culmination of a call transfer.
I think support could give a definitive answer, but again this is pretty deep signaling stack stuff 🙂
nomorephones
Microsoft
Microsoftsolidpro I'm definitely not authoritative here - this is super deep into the workings of the media stack. That being said, in this case I'm reasonably confident the "Media agent" here isn't Phone system bur rather the Voice App (Auto Attendant or Call Queue) that's managing the call. The voice apps are media apps and they would have a user agent endpoint even though they're automated services.
So "Call ended by media agent" to me is that the voice app (AA or CQ) was responsible for ending the call. "Call Ended by media agent because transfer completed successfully" sounds like that call leg was ended because another call leg was successfully established as the culmination of a call transfer.
I think support could give a definitive answer, but again this is pretty deep signaling stack stuff 🙂
nomorephones thank you, that makes perfect sense. I'm guessing a media agent can be an app like Auto Attendant or Q or it could be a Teams (human) user too?
- nomorephones
solidpro I think it's unlikely that we would use the same term for humans - I think the term "user agent" is more commonly used here.
- Thanks, that makes sense!
