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Solved
MTR Poly GC8 screen blank when joining Teams Meetings
Teams Room 4.11.17.0 with Windows runing 20H2, no updates available.
When we join a Teams meeting the touch panel goes blank, so we cannot control or leave the meeting. The participants are shown on the connected TV and the camera works in that the participants can see the room. The only way to end the meeting in the Meeting Room and restore the touch panel is to reboot the system.
Similarly, if we select the call function, the screen goes blank until it times out and returns to the dashboard.
The MTR is running 4.11.17.0 and Windows is 20H2.
We have tested the MTR device wtha a Zoom Meeting and the panel works fine.
Any suggestions?
- Had the same issue as neilrw - just tried to sign in with another account (which failed) - then signed in with the original account and restarted the device. After the restart, the account signed in as expected and then I was able to use the 'Call' button successfully and also 'join a meeting' without the blank panel issue.
The version is still 4.11.17.0 with Windows 20H2
Are you using a poly?
If yes try these solutions.
Poly Small-Medium Room Kit with Poly Studio Setup Sheet
Recommended steps to connect an EDID emulator to a MTR solution. (poly.com)
Bug with 4k monitors
- We are experiencing the same issue on about 5 of our meeting rooms this morning. These were all working as of yesterday afternoon (We've been doing spot checks on all meeting rooms for a return to office currently in progress). Call function does not work and the panel disappears if you direct join a meeting.
We are experiencing the same issue with 3 of our MTRneilrw
- We have the same issue with 2 of our meeting rooms , MTR Poly GC8 today. we tried following but no luck:
- reset teams app
-rest mtr device to factory setup
LSuvriz and lionheart85 - thanks for the responses.
Our VC supplier says this is also affecting their customers with the the Crestron version.
Has your Teams version also recently been updated to 4.11.17.0 ?
- Hi neilrw,
Just logged on with another account from a working MTR and that worked. Now comparing accounts to see if anything is different.
