Forum Discussion
Queue App - historical agent information
We have recently introduced Teams Queue application , it works well but doesn't seem to provide the same information for historical reporting than real time. As an example: We are able to see the...
Microsoft provides a PowerBI template specifically for reporting on Auto-Attendants and Call Queues.
It may provide you with the information you need. At least it will give you a good base to understand what data is available.
Auto attendant and Call queue historical reports - Microsoft Teams | Microsoft Learn
Hi, thanks for taking the time to reply, unfortunately the PBI template doesn't provide this info either, it doesn't seem to be anywhere other than the realtime data within the Queues application.
