Forum Discussion
Queue App - historical agent information
We have recently introduced Teams Queue application , it works well but doesn't seem to provide the same information for historical reporting than real time. As an example: We are able to see the...
This is not the standard Teams Phone CQD PowerBI template. We are not currently using it as we use a third party call center solution. We tracked all of the data using the referenced template. Our main screen for tracking agents looked like this:
And there was agent by agent drill down capabilities also.
