Forum Discussion
Eliott
Sep 22, 2019Copper Contributor
Unable to select microphone or speaker device in Microsoft Teams (Windows 10)
Microsoft Teams is currently unable to make/receive calls due to the app being unable to set a Microphone or speaker device. The 'Audio Devices' profile within settings is set to 'Custom Setup' and...
- Jul 16, 2020
I posted about this on the regular Microsoft community forums and someone pointed out that their issue was that Teams seemingly has an incompatibility Elgato's 4K60 Pro Mk2 Capture Card, and this was definitely the issue for me.
No solution still, other than simply removing the cards from my system (not really an option)... so the workaround is just using the browser version of Teams which is inferior, especially for screen sharing and video calls. Hopefully they can fix it sometime, but seeing the volume of people coming forward with this bug I'm sure there is a variety of other hardware that is incompatible.
Nevertheless, quite odd especially considering that said hardware works with the browser version of Teams which must share almost entirely the same code base.
nmeades
Feb 20, 2020Copper Contributor
What worked for me on Windows 10 was to go to the Sound Mixer Options (which seems to also be called (App Volume device preferences). This lists apps with the volume, Output and Input Devices. Toggling the Output device from default to the specific option for my headset got this working again in the Teams app.
Wim_Vanhoorne
Mar 12, 2020Copper Contributor
Hi, I got the same issue. Tried everything reinstallation delete local settings, ...
At the end following solved the issue:
1 right-click start menu
2 select device manager
3 click Sound
4 delete all sound devices
5 Click Bluetooth
6 Delete all audio devices
7 click scan for new hardware devices icon at the toolbar
8 Restart PC
Restart Teams and check the audio device in teams it should be solved
At the end following solved the issue:
1 right-click start menu
2 select device manager
3 click Sound
4 delete all sound devices
5 Click Bluetooth
6 Delete all audio devices
7 click scan for new hardware devices icon at the toolbar
8 Restart PC
Restart Teams and check the audio device in teams it should be solved