Forum Discussion
Eliott
Sep 22, 2019Copper Contributor
Unable to select microphone or speaker device in Microsoft Teams (Windows 10)
Microsoft Teams is currently unable to make/receive calls due to the app being unable to set a Microphone or speaker device. The 'Audio Devices' profile within settings is set to 'Custom Setup' and...
- Jul 16, 2020
I posted about this on the regular Microsoft community forums and someone pointed out that their issue was that Teams seemingly has an incompatibility Elgato's 4K60 Pro Mk2 Capture Card, and this was definitely the issue for me.
No solution still, other than simply removing the cards from my system (not really an option)... so the workaround is just using the browser version of Teams which is inferior, especially for screen sharing and video calls. Hopefully they can fix it sometime, but seeing the volume of people coming forward with this bug I'm sure there is a variety of other hardware that is incompatible.
Nevertheless, quite odd especially considering that said hardware works with the browser version of Teams which must share almost entirely the same code base.
gharika
Jul 15, 2020Copper Contributor
Eliott For me the culprit proved to be Croma Cam update. Uninstalling it restored everything.
- shihaoyu138Aug 23, 2024Copper ContributorWTTTTTTTTTTTTTTTTFFFF, 4 years later, you saved me bro!!!! Browsed everything online not working, who will think a Croma Cam that I installed 3 years ago could cause this problem!!OMG how could you find the solution.
- manuelbrunnerDec 12, 2022Copper ContributorThis solved it for me as well! Thanks a lot.
- Greg_FisherBR549Feb 24, 2022Copper ContributorUninstalling Chroma Cam worked for me. You will need to go into task manager, disable the Chroma Cam exe file and restart you computer. Otherwise, it will not allow you to uninstall.
- OrokZinFeb 12, 2021Copper Contributor
This was my issue too! Thanks so much! Oddly enough, ChromaCam (I got it free with my USB camera) was working absolutely fine until the latest Windows Update. I had no issues for about the last 9 months... Very odd. I'm very appreciative of your sharing this idea/theory as I had tried everything else in the thread. gharika