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Unable to select microphone or speaker device in Microsoft Teams (Windows 10)
Microsoft Teams is currently unable to make/receive calls due to the app being unable to set a Microphone or speaker device. The 'Audio Devices' profile within settings is set to 'Custom Setup' and...
I posted about this on the regular Microsoft community forums and someone pointed out that their issue was that Teams seemingly has an incompatibility Elgato's 4K60 Pro Mk2 Capture Card, and this was definitely the issue for me.
No solution still, other than simply removing the cards from my system (not really an option)... so the workaround is just using the browser version of Teams which is inferior, especially for screen sharing and video calls. Hopefully they can fix it sometime, but seeing the volume of people coming forward with this bug I'm sure there is a variety of other hardware that is incompatible.
Nevertheless, quite odd especially considering that said hardware works with the browser version of Teams which must share almost entirely the same code base.
EliottI tried this but was still unable to figure it out.
...until i realized that devices are often "locked"
In Win10 open sound settings.
Go to Manage Sound devices.
Check the "output" and "input" lists of devices, and make sure you have nothing blocking or weird devices there.
For me under "input" i had "Elgato Game capture" , I clicked that and selected DISABLE, as well as disabling my Elgato Sound Capture application that was running.
Also went into the device properties and REMOVED the abilitiy for software to take exclusive control of the Headset/mic i was using.
After fiddling back and forth suddently i got the drop-down boxes.
Removing TEAMS from the machine did nothing.
So most likely if you cannot see ANY devices in the TEAMS list of devices...it means:
- Something has taken exclusive control of your device (disable setting)
- Something is locking your sound devices from being used by other apps (check setting)
- Make sure no other possible apps that uses sound input and output are running like games, capture, sound recorders, speech recognition etc. Make sure Teams is the only app running that is going to use the device.
- Most likely teams may show devices again. Try a few reboots too. With shutdown.
Toffys Service
Norway
