Forum Discussion
Solved
Unable to select microphone or speaker device in Microsoft Teams (Windows 10)
Microsoft Teams is currently unable to make/receive calls due to the app being unable to set a Microphone or speaker device. The 'Audio Devices' profile within settings is set to 'Custom Setup' and...
I posted about this on the regular Microsoft community forums and someone pointed out that their issue was that Teams seemingly has an incompatibility Elgato's 4K60 Pro Mk2 Capture Card, and this was definitely the issue for me.
No solution still, other than simply removing the cards from my system (not really an option)... so the workaround is just using the browser version of Teams which is inferior, especially for screen sharing and video calls. Hopefully they can fix it sometime, but seeing the volume of people coming forward with this bug I'm sure there is a variety of other hardware that is incompatible.
Nevertheless, quite odd especially considering that said hardware works with the browser version of Teams which must share almost entirely the same code base.
My brother has the same problem on a dell laptop with Teams (mic/headset not working & settings greyed out); but it works perfectly in most places & fails only in one particular location - his parents' house. The problem persists whether he uses the home Wi-Fi here, or uses his phone as a mobile hotspot; using the phone as a hotspot works in other places & the mic functions normally. I'm curious how this problem can occur intermittently, & at just one location.
Thanks to all who've posted troubleshooting advice & fixes.
Louja
