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Eliott's avatar
Eliott
Copper Contributor
Sep 22, 2019
Solved

Unable to select microphone or speaker device in Microsoft Teams (Windows 10)

Microsoft Teams is currently unable to make/receive calls due to the app being unable to set a Microphone or speaker device. 
The 'Audio Devices' profile within settings is set to 'Custom Setup' and no other option is available in the drop down (screenshot attached). 
When try to continue using the custom setup, no devices are available as the drop-downs are unclickable (screenshot attached). 

 

Other useful info: 

  • OS: Windows 10 - latest
  • Microsoft Teams Version: 1.2.00.24753 (64 bit). It was last updated on 22/09/2019.
  • I have uninstalled and re-installed teams. 
  • Audio devices work fine in all other applications
  • No other application is using the devices when Teams is being tested. 
audio
microsoft teams
Settings
  • ninbura's avatar
    ninbura
    Jul 16, 2020

    I posted about this on the regular Microsoft community forums and someone pointed out that their issue was that Teams seemingly has an incompatibility Elgato's 4K60 Pro Mk2 Capture Card, and this was definitely the issue for me.

    No solution still, other than simply removing the cards from my system (not really an option)... so the workaround is just using the browser version of Teams which is inferior, especially for screen sharing and video calls. Hopefully they can fix it sometime, but seeing the volume of people coming forward with this bug I'm sure there is a variety of other hardware that is incompatible.

    Nevertheless, quite odd especially considering that said hardware works with the browser version of Teams which must share almost entirely the same code base.

  • ChrisWebbTech's avatar
    ChrisWebbTech
    MVP
    Sep 22, 2019
    Click start in windows and search for microphone. Should be something along mic access or something. Make sure this is turned on so apps can access your mic. I’m not at PC or I would get settings but sometimes this not being enabled will not allow device access to the mic drivers.
      • ChrisWebbTech's avatar
        ChrisWebbTech
        MVP
        Sep 23, 2019
        Make sure you scroll down that page, at the bottom is an actual section for allow desktop apps access. Make sure it's own and Teams is allowed.

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