Forum Discussion
MS Teams dropping from meetings randomly
Hi all
We have been having some issues with my daughter's school Teams experience. They have remote learning sessions a few times a day and we cannot stay connected throughout the call. After joining, we get randomly dropped any time, when we reconnect same thing happens. I also work from home and I use Teams whole day, I organise, join meetings several times a day and never had an issue. This only affects my daughter's school account. The other kids in the class do not have any issues at all, it is only us.
I have been searching the forums and trying to find a solution but whatever I tried didn't really help.
I tried following
1- Using different devices. Initially we were using laptop PC app then iPad and finally android phone. We have exactly the same issue on every device.
2- After noticing a forum thread, I logged out all devices but only one. Still the same problem
3- Tried the web app via Chrome browser - same result including on a different laptop
4- Another forum thread recommended turning off new meeting experience under the settings, I turned that off and I don’t know if that was our lucky day, it worked fine only for one session. After that the problem persisted.
5- I uninstalled Teams on every device I have and tried installing from scratch and logging in only one device. Still the same problem
6- I thought our internet provider (BT) might block some protocols which the Teams for education would be using and called BT. They confirmed there is no restriction at all.
7- I tried using LAN cable connection just in case our wifi was not good. Again the same result.
8- I tried android phone on 4G network to make sure our broadband is not faulty: same result!
School don’t have an IT specialist and the headteacher doesn’t know that much about IT. After asking their central IT support they recommended using a different device. They gave us a new iPad but the result is the same
I am going nuts as I cannot find a solution to this. The weird thing is that I use Teams for work without any problem.
I appreciate if you have any ideas and help!
Thanks in advance
DrMuGu Hi, this is not easy to troubleshoot and my understanding is that you have done all that you can trying to figure it out. But as you haven't had any issues at all, and not the other students either, it makes me wonder if the meeting itself is configured with correct settings when it comes to "Meeting options" and more precisely "Meeting roles" in this case.
Have a look at this table Roles in a Teams meeting - Office Support (microsoft.com) Note that the organizer and presenter roles have the ability to remove participants from meetings. You should verify that the teacher is using Attendees as this could be a case of someone in the meeting removing you from it.
I hope I'm wrong though. Good luck!
- Many thanks ChristianBergstrom ! As far as I know all the other kids are in attendee mode. I'll chase this up with the teachers...
