Forum Discussion
stevenjeve
Apr 24, 2020Copper Contributor
One Drive and iOS Files app connection issue
Hi, I’m using the iOS Files app to connect to One Drive. Recently I have experienced the following problem when trying to connect to One Drive. Files app displays the error message, Content Unavai...
Boooomer
Jul 12, 2020Copper Contributor
This has been happening randomly with my 2020 IPad Pro. I’ve not been able to duplicate the problem - but the last time it happened I was uploading two pdf files attached to an email in my gmail account.
The subdirectory contains over 50 pdf files. After I uploaded the two files, I got the error. In Files - but everything was ok in my One’Drive App
I figured out a work around. On another computer connected to my OneDrive account I created a new temporary folder and copied all the files from the affected directory to that temporary directory. When the Files App on my I Pad “saw” the temporary folder it opened Normally, Then I deleted the folder that wasn’t functioning and renamed the temp folder with the original name.
So far it’s working......
- BoooomerJul 16, 2020Copper Contributor
Update - the File Folder I thought I fixed, just stopped working again on it’s own. 55 files. The folder remains accessible on my other computers, (both Windows & Mac) my I phone, as well as the OneDrive App on my I Pad. The problem is unique with the Files App on the I Pad.
- BoooomerJul 24, 2020Copper Contributor
Update 7 24 20
After uploading a few pdf files from other computers to the subdirectory, I now have over 60 files. For some reason I was able to open the subdirectory on my IPad...it just started to work. Maybe there was an update??
- Justin_BarkerJul 24, 2020Copper Contributor
Boooomer Still not working here 😞
- Justin_BarkerJul 16, 2020Copper Contributor
Same issue, affecting iPhone and iPad - also affecting OneDrive Personal and OneDrive for Business... you can see them there, hit Files within the Files app, it briefly shows the contents and then errors....
but I've noticed that you can copy from Files into OneDrive, and that approach does list all the folders available within each of the OneDrive containers, but you cannot open Files from OneDrive/OneDrive for Business from within the iOS Files app
- HenryAuJul 13, 2020Copper ContributorI tried your workaround on my iPad Pro running iPadOS 13.5.1 but unfortunately it still doesn't work
- MuzeeburJul 12, 2020Copper Contributor
Thanks Boooomer I tried the same . I created one dummy Sub folder folder and moved files there . It started working across all the iOS device now. However it is “ strange bug “ that Apple and MS needs to sort out .
- HenryAuJul 13, 2020Copper ContributorUnfortunately it still doesn't work for me.
- MuzeeburJul 13, 2020Copper ContributorHi , I read somewhere that due to high number of folders or files , iOS gets this error. Try consolidating all the folders and files in one subfolder and try again . It worked for me