Forum Discussion
Focused vs Other in Outlook - How does it work?
I am trying to identify the default algorithm for Outlook to sort my e-mails in Focused vs Other.
I see the doc references to an algorithm, and there are ways to customize specific Transport Rules
for either a particular user/inbox or at the org level, I'm just trying to understand the default behaviour at a high level. Anyone have any links/docs that can elaborate on this?
Much Appreciated!
Hi Carl_Karawani,
I would have pointed you to the resources that you noted already. Microsoft has shared the following in the early days of the Focus/Other rollout.The default sorting is based on:
- Your email habits – Who do you interact with frequently?
- Email content – Subject Line Keywords and structure of emails.
- Sender reputation – Recognized vs. unknown senders.
- Previous actions – Best method: If you move emails manually between Focused and Other, Outlook learns from this.
If you find this information helpful, please mark it as the best response to assist others with the same question.
LisaHendrickson Thanks for the mention.
#traccreations4e 2/26/2025Teresa_Cyrusmight know, this is in her wheelhouse.
