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CSP Verification Issues Continue
Can someone please decipher the below and tell me what the verification team is actually asking for or what they mean by "the domain provided in your submission is insufficient for the requirements of our program"?
Thank you for your Document Apologies for the inconvenience, However, the domain provided in your submission is insufficient for the requirements of our program.
Can you send us a recent additional document that contains the domain and company name or a contact name as they appear on your account?
we need additional document in which Domain and Entity Name or Partner Name is available, and the Documents submitted must have been issued within the previous 12 months.
The fact that they're asking for additional documents showing the domain and entity name after saying the domain is insufficient for the requirements of the program is confusing. I've provided them with endless documents containing the information they ask for. Yet, they come back with the same generic response without explaining what else could be provided.
At this stage, I'm deleting my organisation from the Microsoft Partner portal.
Hi partners, its Edris from Cirrocloud Solutions.... I have had the same issues for domain ownership verification for a while now and i have finally solved my issue in the following steps while starting from Scratch.
- Delete the partner accounts and clear up your partner center
- i have also gone ahead to delete my azure active directory tenant connected to my custom domain
- Starting from scratch, i created a microsoft developer subcription and connected my custom domain to that tenant. i verified my domain and added DNS records for emails to point to office 365. Therefore my tenant was verified with microsoft and had an azure active directory tenant.
- I then signed into the partner website using my azure tenant email address then started the procedure for becoming a microsoft partner using that tenant.
- after going through the procedure and adding details for my company i landed on the page for legal info and was at the stage of email verification.
- i received the email and verified email and the verification stage verified the employment verification stage automatically as my domain was automatically detected by microsoft. please note that microsoft looks at the azure active directory therefore make sure the tenant name has your compnay name and the technical contact in azure and primary contact and security contact in the partner center match the ones in azure active directory. Copilot i think compares values in azure active directory and matches them with values in partner center to determine domain ownership after you have added domain records(MX,cNAME,TXT) into your cpanel(not so certain on this but just my thought).
- Then all i am left with is business verification where i just share my certificate of incorporation or company registration documents and that process would be done
- Please make sure you verify the domain and point your dns records to microsoft before signing up for the microsoft partner program (something the support team doesn't mention which smoothens the verification process because no document submitted will ever be enough for verification as i think the the azure details matching your partner account details
You can reachout on email address removed for privacy reasons if you need any further information or direct message
- Going through the same issue. What boggles my mind is that they ask for something dated within the past 12 months. Luckily, my last purchase was late last year. But I do purchase in 3 year increments. What if I was on year 3? Would that be rejected? I've been a MP since 2007 and I haven't been able to renew this year. If I have to delete anything. I'm not coming back.
jadewire SamuelRoach or anyone else, please do not delete your azure tenants if they are connected to other services...i deleted mine because it wasn't connected to any other service. i had to delete because even when i deleted my partner account to start from scratch, the system would remember me and throw an error. so i advise that you open tickets regarding deleting and reopenning mcpp accounts as i am not among the microsoft support team but just thought of sharing what really worked for me
- I am battling the same issues so from what I'm reading the only successful way has been to delete Azure AD and start completely from scratch. Emails, SharePoint teams etc all over again? I'm sure I'm uploading the right documents just seems like no Humans actually read the ticket notes and take way longest that the advertises 3-5 working days to review. MPN verification is a nightmare at the moment. Does using the microsoft developer subscription have any potential adverse effects in the future?
Hi partners, its Edris from Cirrocloud Solutions.... I have had the same issues for domain ownership verification for a while now and i have finally solved my issue in the following steps while starting from Scratch.
- Delete the partner accounts and clear up your partner center
- i have also gone ahead to delete my azure active directory tenant connected to my custom domain
- Starting from scratch, i created a microsoft developer subcription and connected my custom domain to that tenant. i verified my domain and added DNS records for emails to point to office 365. Therefore my tenant was verified with microsoft and had an azure active directory tenant.
- I then signed into the partner website using my azure tenant email address then started the procedure for becoming a microsoft partner using that tenant.
- after going through the procedure and adding details for my company i landed on the page for legal info and was at the stage of email verification.
- i received the email and verified email and the verification stage verified the employment verification stage automatically as my domain was automatically detected by microsoft. please note that microsoft looks at the azure active directory therefore make sure the tenant name has your compnay name and the technical contact in azure and primary contact and security contact in the partner center match the ones in azure active directory. Copilot i think compares values in azure active directory and matches them with values in partner center to determine domain ownership after you have added domain records(MX,cNAME,TXT) into your cpanel(not so certain on this but just my thought).
- Then all i am left with is business verification where i just share my certificate of incorporation or company registration documents and that process would be done
- Please make sure you verify the domain and point your dns records to microsoft before signing up for the microsoft partner program (something the support team doesn't mention which smoothens the verification process because no document submitted will ever be enough for verification as i think the the azure details matching your partner account details
You can reachout on email address removed for privacy reasons if you need any further information or direct message
Thank you for the detailed steps and taking the time to put them together.
One thing I would say is that deleting the tenant is not an option as it's the tenant associated with all our identities, mailboxes, data, etc. However, I have tried pretty much this same process using a completely separate tenant and new domain name, ensuring the company and contact details in the tenant matches the information in the Partner application.
I do suspect, given the identical generic responses everyone is receiving that Microsoft is using some kind of rubbish AI to process these verifications, which would explain the inflexibility, lack of clarity and ridiculous insistence on every detail matching EXACTLY, which could be a problem, considering the different formats used by domain registrars and other providers who generate the invoices, etc used for verification.
In any case, I'll create a new dev tenant as you suggested and attempt the process against and report back so if it works, others can follow the same process.
Thanks.
- Today I tried deleting my MPN and moving my domain to a new tenant. I'm in the same position that I cant delete my tenant as I am using it for business services. When I signed back up for the partner program under the new tenant it gave me the same MPN number as before and remembered my application. Total Fail !
- JillArmour
Community Manager
SamuelRoach It could be that the paperwork you are submitting doesn't match your registered Microsoft account name. Make sure they match EXACTLY!!
Not certain that is the issue, but I wanted to speak up in case it helps you pass verification! Good luck!
Hi JillArmour
Thanks for your reply. Initially i think the details were not EXACTLY correct. Since then I have corrected what i feel to be all the issues. However no matter what i do the application will not move past the rejected state. I think the application is stuck somehow but its impossible to get any relevant information from Microsoft. Just get the same old scripted line, Make sure your details are correct. Meanwhile I'm losing business by not being able to sell Microsoft subscriptions.
jnicholson That’s been exactly my experience.
I’ve even gone as far as purchasing an additional domain, ensuring the invoice details are EXACT but no luck. In the event there was an issue with the initial submission that’s causing a problem on the backend, I even deleted the Partner account and tried with a completely different tenant and domain (since they’re saying “the domain isn’t eligible”) and the same thing happened. Likewise, I’ve also lost revenue with this process.
JillArmour If so many partners are encountering this issue, this needs to be escalated to someone in Microsoft who can actually get to the bottom of it and resolve the issue, rather than potential partners going around in circles. We do not have time to run our businesses and burn hours upon hours dealing with a Microsoft process that is clearly not working. I’ve worked with Microsoft Partners and the Partner programme for over 10 years and have never experienced such nonsense.
Microsoft talks about caring about its partner community and relies heavily on its partner network to drive adoption of its products and services. Therefore, if partners are impacted, Microsoft will be impacted.
This is not good enough from Microsoft!
- I have the same issue. After submitting all the requested documentation i have been informed that the domain provided in your submission is insufficient for the requirements of our program.
How can a domain be insufficient? What is it about the domain that does not meet the requirments? Have been battling this for over a month now with no end in sight.
Have submitted support requests and just get nowhere!I feel your pain and wish I could tell you what to do to resolve it. The verification team is completely useless and it seems they’re isolated from the rest of Microsoft Partner support so everyone else I’ve spoken to on the Partner Support team has basically said there’s nothing they can do but try to contact the team but it has so far been fruitless.
I ended up deleting my Partner account in the end.
