In a bind with our partner status and need help!!!

 I have an issue that partner support is not helping with. We suddenly have an issue with our partner account and we cannot get anyone to help us resolve it. Maybe someone here can help.
Here is the issue. In September, in order to resell Azure from our distribution partner, We had to accept an indirect reseller invite from them. We already had a different type of agreement between us and MSFT support said we needed suspend the original and then we could accept the new reseller invite, which we did. Once that was complete we were able to create the Azure subscription for our customer and have since moved their entire datacenter to Azure. In late January they wanted to start purchasing reservations in Azure so I jumped on the distributors website and tried to purchase the sku to enable reservations and I received an error. The distributor support said I had to update something in out MSFT partner profile which I immediately did. Once updated and verified I tried to purchase the same sku and once again received the error. Distributor support asked me to open a case with MSFT and they said our partner account had to be reactivated and they transferred the case to another team. That team then closed the case and said they could not activate the partner account because of a change in mid-September (assuming when we suspended the old relationship with the distributor to establish the new relationship) and would no longer respond to emails.  We have opened 5 cases since then and they close the case and give us a boiler plate answer saying they cannot help us. We have been a MSFT partner since 2018 and have never had an issue. We have not done anything that goes against the partner agreement. I have tried to contact a number of people trying to resolve this but cannot get through to a live MSFT support person.

Can anyone help us or tell us how they worked through an issue like this? We are preparing to move more customers to Azure but we cannot until this is resolved.