Forum Discussion

Carsten70's avatar
Carsten70
Copper Contributor
Jan 24, 2025

Issue in registration process

Hi,

I am trying to register my organization for a partnership (Microsoft AI Cloud Partner Program). Goal is to become a "Solution Partner for Data & AI". During the process I get the following error: 

{"code":2100,"description":"A legal entity matching the request payload already exists when creating the legal entity.","data":[],"source":"PartnerAccountEnrollmentApi"}

From my current understanding there is no existing partnership registration for my company.

 

Can you please advice on this?

 

Best,

 

Carsten

Partner question
Support
  • Carsten70's avatar
    Carsten70
    Copper Contributor
    Feb 19, 2025

    Hi, I still do not have a solution and I was not able to get any direct contact on the Microsoft side. This is really annoying. I read about other people who got this issue sorted out by issuing a call to all Microsoft Partnership Management employees listed at linkedin.. is this the regular process?

    • Carsten70's avatar
      Carsten70
      Copper Contributor
      Feb 11, 2025

      Hi, in order to submit the support ticket I'd need the registration I am trying to reach...

      • JillArmourMicrosoft's avatar
        JillArmourMicrosoft
        Icon for Community Manager rankCommunity Manager
        Feb 11, 2025

        hum, I don't have access to partner center or the support portal as this community is not meant to be support for either, but I will ask internally if there is a best practice to get through this or if there are any resources around it. 

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