Forum Discussion
Ongoing Issue with Employment Verification in Microsoft Partner Program
Hello
I am experiencing a persistent issue with the Employment Verification process in the Microsoft Partner and Reseller programs. When attempting to resolve the issue by clicking “Fix Now” after a rejected verification, I am continuously redirected back to the Identity Verification step. Even after completing the identity verification, I am sent back to Employment Verification, only to be rejected again. This creates a loop, and every time I click “Fix Now,” I am not given the option to upload any documents, but instead, I am redirected to the previous step, making it impossible to proceed.
This issue has been ongoing for 50 days, and I have contacted Microsoft Support many times. Unfortunately, I continue to receive the same generic responses, asking for the same documents to be uploaded. After submitting them, there is no further follow-up, and the issue remains unresolved. It seems as though I am receiving automated responses without any real resolution.
What adds to the frustration is the contradiction in the process: The exact same documents I submitted for Developer Verification, which were successfully processed and authorized, are being rejected for the Partner and Reseller programs, despite being identical in every way.
Given the significant impact this issue is having on my business, I am reaching out to the community for assistance. Has anyone else encountered a similar problem, or is there any guidance on how to resolve this? Any insights or advice would be greatly appreciated.
Thank you for your time and support.
Hello,
I am having the same issue as above and it is becoming very frustrating.
I would appreciate some help to get this moving again.
Thank you!
- JillArmourMicrosoft
Community Manager
First of all, I'm sorry for your poor experience.
Secondly, can you share what support sent you as a message? Either your documents aren't passing the verification standards, or your company doesn't meet the partnership standards they are dictating.
If you are getting a message around your paperwork not being accepted, it is most often one of the following issues:
- Your registered name in partner center MUST match your domain paperwork down to the letter and "'." List it EXACTLY!
- Domain paperwork cannot expire within two months of today's date. If it does, you will not be verified.
- Domain paperwork has to be dated within the last 12 months. Nothing prior to Jan 13 of 2024 (todays date). Tomorrow that changes to 12 months from that date, and so on.
Please double check your paperwork against this commonly made mistakes on submission and maybe you will figure out what is causing you to be denied.
Good luck!
Same here. Company Name EXACTLY match what whois output, our domain expires in 16 months and it was renewed well before the terms just a week ago. "Fix now" does absolutely nothing and no response on ticket after document submission. This is hopeless.I'm stuck at the same place and got a response from a support specialist asking me to upload documents by clicking Fix Now, but that does nothing. It just makes the whole verification restart and go to pending:
We get your job is to gatekeep but this is an insulting response Jill. We are doing exactly that and still getting rejected without explanation. Someone in the vetting team is a sadist and should be fired immediately. This is not how you communicate to prospective partners and your patronizing responses are not helping either. This is beyond unacceptable in 2025.
Thank you for your response and for trying to provide clarity regarding this issue.
I have carefully reviewed all the documentation and details related to my account. I can confirm the following:
- My registered name in the Partner Center matches exactly with the legal documentation provided.
- The domain paperwork is within the specified time frame and has been updated accordingly.
- All submissions strictly follow the guidelines and standards outlined by Microsoft.
Despite ensuring full compliance, the system continues to reject the verification, and I am not provided with any specific feedback or details on what might be wrong. This creates a frustrating loop, as I am unable to identify the issue or make corrections if necessary.
If there are any additional details or requirements that I may have overlooked, I would appreciate a more specific explanation to help resolve this matter. I am fully committed to resolving this issue and have double-checked every piece of information to ensure its accuracy.
Thank you for your time and assistance.
We're having exactly the same problem and have checked all documentation numerous times. Even created a new user where the username is identical to my legal name. Contacted vetting support a few times and now they just close the tickets without even responding, claiming they have the right to close the tickets without giving a reason.
Have just checked the portal again to see if there's any change and now it says DENIED rather than rejected or reviewing. Not sure how to resolve this and it is causing all number of issues as we're trying to migrated our acquired business (with the partnership) over to our main business. This is limiting our ability to expand our AI business to our main client base.
Started this process in November and have not found or received anything helpful, just the same generic responses.
