Forum Discussion
Background image on page template not showing in new webpart
We have the following page template.
Once we post the page, the image looks like this in the News web part.
Image shows up fine when we view the post in a new window. We have tried opening up the image in a new tab and refreshing and then refreshing the post. This solution no longer works.
- Bharath Arja Toni_Atienza SusanHanley @ganeshganap The solution I received from support was to rename the filename for my image to reduce the number of characters. I went from just under 30 characters to 14. This seems to have fixed my issue. Will keep an eye on it.
- Thanks for the info. In my case, the file name was just 8 characters, so was not the issue, however, by using other format instead .svg issue was fixed.
Thank you, all. Have gone ahead and reached out to MS support. Will post an update once a solution is found.
- Toni_Atienza Can you please share the link where you submitted your support ticket with Microsoft? Unfortunately my files are using .png
kaz01 You can follow this Microsoft documentation to get the online support: Get support - online support
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kaz01 I have submitted the support ticket via Office365 admin console. I haven´t used any link.
- Probably a cache issue. As long as it shows up in a new window, all/most of the users should have not trouble viewing the image
Bharath Arja Thank you for the note.
Cleared my cache and nothing changed. Image is not showing up in the New web part.
Any other thoughts?
Thanks in advance.
- Cannot think of anything else. If you are familiar with using browser's developer tools, see if anything getting blocked in network tab.
