Forum Discussion
Where is Microsoft Support When you REALLY need them?
Asking legitimately. We have rolled out SfB online only with Polycom VVX phones. Everything was working fine, then one day PSTN calling stopped working. Now no PSTN calls can be connected. We hav...
CosmoDenger Are you able to place or receive calls with the Skype for Business app?
As far as getting some attention on your support case, I would recommend reaching out to your Microsoft account manager. They should be able to have the support case escalated on your behalf.
I share your concern regarding the lack of support. While we fortunately haven't had any organization-wide outages like the one you are experiencing, we have been dealing with a number of smaller issues that have dragged on for months with no resolution.
Ryan Steele Yes, we are able to make and receive calls with the SfB app. We have another tenant that I have tested with the phones and everything works fine for that one. We have tried SfB, Islands, and Teams only on the IP phones all with the same results.
I'll see what our account rep can do, but even he seems overloaded and takes about a week to respond to emails.
