Forum Discussion
Where is Microsoft Support When you REALLY need them?
Asking legitimately. We have rolled out SfB online only with Polycom VVX phones. Everything was working fine, then one day PSTN calling stopped working. Now no PSTN calls can be connected. We hav...
I spun up a trial tenant to test another sip pool and everything works perfectly. I have had a ticket open with Microsoft support since 11/25 with no responses in over 4 days. Our entire tenant is down for PSTN calling. How can we get some help with this critical business system? For reference: Broken sip pool = sippooleu2ed131.infra.lync.com Working sip pool on trial tenant = sippoolSN44A06.infra.lync.com
We have now gone 15 days without the ability to make PSTN calls and no help from Microsoft. Fair warning: SfB/Teams calling with cloud only is not ready for prime time.
KruthikaPonnusamy Day 18, my first test call this morning worked! I thought they might have fixed it without letting me know. Unfortunately it was only the one call. 50+ tests this morning and haven't gotten lucky again.
The trial tenant continues to work.
Update: Microsoft migrated our tenant to another sip pool and PSTN calling is working now. I have not received information about the root cause, but I'll post it when I hear from them.
