Forum Discussion
Solved
Windows Mail App Bug - Not sending e-mails from Gmail accounts
Hello, everyone!
I'm a long-term user of the Windows Mail and Calendar app, and it has always worked like a charm for me. However, something happened recently and now every time I try to send away an e-mail from a Gmail account, I got a message saying: "There was an error sending your message". Everything else works: I can read new e-mails normally, and the other e-mail services attached to the app still fully functional (Outlook, Office360, Yahoo). I also noticed that when I try to send an e-mail from a Gmail account, what I wrote goes to the "Draft" folder. I can even access the "draft" on the Gmail website, but when I open it, the formatation is completely crazy.
I got a Dell XPS 13 9370, and I'm running the latest versions of both Windows 10 and the Mail and Calendar app.
I've tried everything I could:
1) I removed the Gmail accounts and added them again but the problem persists;
2) I uninstalled and reinstalled the "Email and Calendar" app but the problem persists;
3) I disabled the antivirus and the firewall but the problem persists (I got a kaspersky);
4) I have already run system corruption checks at the command prompt, but nothing has been found;
What should I do?
This is the pop-up that appears (I'm a Brazilian user, so it is in Portuguese):
Found a solution for this exact problem. You have to manually uninstall the mail app then reinstall it through the windows store. I tried to reset the mail app but that didn't work.
How to uninstall the Mail app on Windows 10
- Right-click start button and select Windows PowerShell,
- right-click and select Run as administrator.
- Copy & Paste: 'Get-AppxPackage Microsoft.windowscommunicationsapps | Remove-AppxPackage'
How to reinstall the Mail app on Windows 10
- Open Windows Store and search for Mail and Calendar and click install.
I learned this trick from this video:
https://youtu.be/k39Rq4q91mw?t=133
- Many users have a problem with their Gmail account that causes them not to receive emails from senders. You need to turn off email forwarding. Email forwarding is a helpful feature that automatically forwards emails from one email address to another. You can turn this feature on to save you time if you have multiple Gmail accounts. You may have accidentally enabled this feature. Consider turning it off. This happened to me when I wanted to send an email with information from the news site https://deepweb.net/. I hope I was able to help you.
- Has anyone found a solution yet? The bug is still present in my version "16005.14326.20544.0" (which apparently was installed a few days ago according to MS Store...)
stefkoch I tried everything I could. The only thing that solved the problem was a fresh (and clean) reinstall of Windows.
Found a solution for this exact problem. You have to manually uninstall the mail app then reinstall it through the windows store. I tried to reset the mail app but that didn't work.
How to uninstall the Mail app on Windows 10
- Right-click start button and select Windows PowerShell,
- right-click and select Run as administrator.
- Copy & Paste: 'Get-AppxPackage Microsoft.windowscommunicationsapps | Remove-AppxPackage'
How to reinstall the Mail app on Windows 10
- Open Windows Store and search for Mail and Calendar and click install.
I learned this trick from this video:
https://youtu.be/k39Rq4q91mw?t=133
- I have the same problem since today. Have not touched the computer for roughly 4 weeks so it seems to be a problem with latest Windows or Gmail updates coming in during that time. đ
otaviomayrink I have recently started having the exact same problem with Gmail (including drafts with spaces inserted)
Edition Windows 10 Pro
Version 20H2
Installed on â12/â17/â2019
OS build 19042.964
Serial number 011704183257
Experience Windows Feature Experience Pack 120.2212.2020.0Please advise if you have come across a solution!
- Hey, Ethan!
Unfortunately, I haven't found any solution.
My guess is that some system files got lost while I ran a clean-up with some utility programs (such as Glary Utilities 5 or Dell SupportAssist). Or even maybe after uninstalling a program, I really don't know.
In any case, I ran the windows corruption check but nothing was found. đotaviomayrink Thanks Otavio. I can't think of any changes I've made to my own system (Surface Book 2), other than regular Microsoft updates. Will keep you posted if something changes!
- Hello! An even simple way to connect your PC to the Windows 10 app is to check your Google Account to see if your PC is on the list of trusted devices and that you've given full access permissions for Windows 10 because one of the updates might have affected those permissions for that particular account that isn't working well for you! After a deeper thought, if the application supports the other accounts well, it may be due to those restrictions that are probably on the google sites
- I checked it and it got all permissions, as far as I checked. Another thing: After I did a new reset on the app, I started adding my e-mail accounts. I first added the "hotmail" account without any problems. But when I tried to add the gmail, there was error 0x80070490. I followed the online steps to solve it, and it was solved: the gmail account was added. However, the problem sending e-mails away persisted.
- Hello,
Try re-registering the app, see if makes any differences. Perform these steps:
1. Search for Windows PowerShell using Cortana or Windows Search.
2. From results, right click on Windows PowerShell and select Run as administrator.
3. Then type following command and press Enter key:
Get-AppXPackage -AllUsers -Name microsoft.windowscommunicationsapps | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register â$($_.InstallLocation)\AppXManifest.xmlâ -Verbose}
Let the command complete.
4. Close Windows PowerShell and see if the issue is resolved now.
Let us know if this helps!- It helped me today (28_Dec-2021), thank you vert much!
- After I did a new reset on the app, I started adding my e-mail accounts. I first added the "hotmail" account without any problems. But when I tried to add the gmail, there was error 0x80070490. I followed the online steps to solve it, and it was solved: the gmail account was added. However, the problem sending e-mails away persisted.
- I tried this and re-tried all the aforementioned actions again, but it didn't work. I still can't send e-mails from a Gmail account on the app, although I can normally send them through other non-Gmail accounts on the app. The non-sent e-mails go to the "e-mail outbox" on the app and to the "draft box" on Gmail website, although they appear the formatting is all messed up on the site (with spaces added between each letter).
- My default browser is Google Chrome, although I do use Edge occasionally (for work, mostly). The syncing is turned on both in Edge and on Chrome.
I also got 2 microsoft accounts connected to my windows (personal and from work).
