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[FIXED] Can't Restart or Shut down my PC- Windows 10 insider build 18999 Fast Ring
UPDATE 10/18: We have released 20H1 Build 19002.1002, which includes a fix for the issue causing some devices to get stuck during shutdown or restart. https://blogs.windows.com/windowsexperience/...
HotCakeX Cumulatvie Update 19002.1002 has been released in the Fast Ring to resolve the restart issue. We appreciate your patience!
-Eddie
Hi, I had same issue in Build 18999.vb_release 191004-1432 and published this in Dutch to the Community. Now I have good news because the problem (in my case) is solved! Please read below:
I recently ( a few days ago) reported that Windows 10 did not want to reboot but also did not want to shutdown. PC stays on!! Only with cold stop the PC can be turned off (keep on/off button pressed) I have found out that One Drive is causing this problem. One Drive was enabled via settings to boot when Windows starts. I have now disabled this option so that One drive does not start up with Windows at the same time. Then turn One Drive off in the system tray. Then reboot and that went smoothly now. Then I turned the PC off and also that went perfect. As a final test and as the ultimate proof that there is a bug in One Drive I'd restarted the PC and One Drive re-enabled to boot at the same time with Windows. The result was that the PC does not want to reboot again and DOES NOT turn off again. Then finally I did cold stop again, then reboot, shut down One Drive again and reboot and switch off is back to normal. So in my case One Drive was the issue causing the described trouble!
Spoiler
Renlei wrote:Hi, I had same issue in Build 18999.vb_release 191004-1432 and published this in Dutch to the Community. Now I have good news because the problem (in my case) is solved! Please read below:
I recently ( a few days ago) reported that Windows 10 did not want to reboot but also did not want to shutdown. PC stays on!! Only with cold stop the PC can be turned off (keep on/off button pressed) I have found out that One Drive is causing this problem. One Drive was enabled via settings to boot when Windows starts. I have now disabled this option so that One drive does not start up with Windows at the same time. Then turn One Drive off in the system tray. Then reboot and that went smoothly now. Then I turned the PC off and also that went perfect. As a final test and as the ultimate proof that there is a bug in One Drive I'd restarted the PC and One Drive re-enabled to boot at the same time with Windows. The result was that the PC does not want to reboot again and DOES NOT turn off again. Then finally I did cold stop again, then reboot, shut down One Drive again and reboot and switch off is back to normal. So in my case One Drive was the issue causing the described trouble!
Thank you, i will test this and report back
