Forum Discussion
HotCakeX
Oct 09, 2019MVP
[FIXED] Can't Restart or Shut down my PC- Windows 10 insider build 18999 Fast Ring
UPDATE 10/18: We have released 20H1 Build 19002.1002, which includes a fix for the issue causing some devices to get stuck during shutdown or restart. https://blogs.windows.com/windowsexperience/...
- Oct 19, 2019
HotCakeX Cumulatvie Update 19002.1002 has been released in the Fast Ring to resolve the restart issue. We appreciate your patience!
-Eddie
johnmac1952
Oct 14, 2019Copper Contributor
HotCakeXFound a kind of work around. It works on my laptop. Go into the Power & Sleep settings; go to Additional Settings; choose what the Power Buttons Do. Change the Power Button to SHUT DOWN and save. It might take a little of time to actually shutdown after using the power button, but, it is far less time than it was taking before I changed this setting. Just thought you might like to know.
- HotCakeXOct 14, 2019MVPThank you, so the shut down operation initiated by the physical power button had no problem for you but when initiating shut down operation from the Start menu, it would hang?
- johnmac1952Oct 14, 2019Copper Contributor
HotCakeX It took LESS longer to shutdown. But it shutdown. Didn't have to force anything. And no errors when restarting.
- HotCakeXOct 15, 2019MVPThats good