Forum Discussion
HotCakeX
Oct 09, 2019MVP
[FIXED] Can't Restart or Shut down my PC- Windows 10 insider build 18999 Fast Ring
UPDATE 10/18: We have released 20H1 Build 19002.1002, which includes a fix for the issue causing some devices to get stuck during shutdown or restart. https://blogs.windows.com/windowsexperience/...
- Oct 19, 2019
HotCakeX Cumulatvie Update 19002.1002 has been released in the Fast Ring to resolve the restart issue. We appreciate your patience!
-Eddie
Mitchwi3
Oct 17, 2019Copper Contributor
I have the same problem. When I revert back to 18995 everything is fine.
Eddie Leonard
Oct 17, 2019Iron Contributor
Mitchwi3 This is a known issue that we have added to the flight notes (https://aka.ms/wip18999). We have identified the root cause and a fix will be coming soon. The issue is random as to when and where it occurs. A lot of folks have been posting various workarounds and fixes, but I can assure you that none of them will resolve the issue. The only workaround that I have been able to repro 100% of the time is running either shutdown /s /t 0 /f or shutdown /r /t 0 /f from an elevated command prompt. Even this has some randomness to the amount of time it takes. I've seen it happen in 20 seconds, and also in 8 minutes.
- HotCakeXOct 17, 2019MVPI hope we get the next insider build soon, it's been 9 days since the last build (which didn't add much new features), the normal cycle is usually every 7 days
- Iain FieldingOct 17, 2019Copper Contributor
New insider build now released on fast ring 19002.1, but hasn't solved it for me,
Workarounds published here: http://aka.ms/18999restart
- DaagenOct 18, 2019Copper Contributor
Doenst work here either. Still doesnt shutdown. Iain Fielding
- RenleiOct 17, 2019Copper Contributor
Yess, you are quit right: "The issue is random as to when and where it occurs". I'd expierenced this as well while at a certain moment shutting down and reboot went perfect after disabling One Drive at another moment (while One Drive was disabled) all of a sudden the OS repeated failing to shut down and reboot. So it is a wider/deeper problem. I am looking forward for the fix!
Thanks
René