Forum Discussion
HotCakeX
Oct 09, 2019MVP
[FIXED] Can't Restart or Shut down my PC- Windows 10 insider build 18999 Fast Ring
UPDATE 10/18: We have released 20H1 Build 19002.1002, which includes a fix for the issue causing some devices to get stuck during shutdown or restart. https://blogs.windows.com/windowsexperience/...
- Oct 19, 2019
HotCakeX Cumulatvie Update 19002.1002 has been released in the Fast Ring to resolve the restart issue. We appreciate your patience!
-Eddie
HotCakeX
Oct 12, 2019MVP
dwright0987 wrote:Same here but sometimes it does shutdown ok and restart ok but mostly it's a problem.HotCakeX
Hi, thanks,
yes apparently if after a computer start we hit the restart again without spending so much time on Windows and doing anything , then the restart or shut down process will be normal
Pelegrinus
Oct 20, 2019Copper Contributor
The suggestion to restart immediately after getting a successful restart solved my problem. Thanks HotCakeX
- HotCakeXOct 20, 2019MVPThat's good, but how about installing the latest update that fixes this problem entirely?
- aronpyeOct 21, 2019Copper Contributor
I couldn't even update to the latest build as it won't perform a normal soft restart. I think someone at MS could do with looking at their regression testing.
- HotCakeXOct 21, 2019MVP
If Windows updates download the files of the update then you can force restart, immediately after computer boots up, do a soft restart and it will go into update installing phase,
you can also sign out and then restart
or use one of the options from here