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[FIXED] Can't Restart or Shut down my PC- Windows 10 insider build 18999 Fast Ring
UPDATE 10/18: We have released 20H1 Build 19002.1002, which includes a fix for the issue causing some devices to get stuck during shutdown or restart.
After upgrading to 18999 from 18995, I can't restart my computer or shut it down anymore. when I attempt to do any of them, the computer gets stuck forever in either "shutting down" or "restarting" state with the loading icon circling.
also the CPU usage goes up and I can tell it by reading the CPU temp number showin on my motherboard and CPU fans getting loud.
I have to hard reset or hard shut down by either pressing the reset button on my case or holding the power button.
the scary part is that it's not listen under the known issues in here:
anyone else having the same problem?
my specs:
i7 7700K
16GB RAM DDR4 3200Mhz
IGPU graphic card
SSD M.2
Feedback to upvote:
HotCakeX Cumulatvie Update 19002.1002 has been released in the Fast Ring to resolve the restart issue. We appreciate your patience!
-Eddie
I am having the exact same issue.
MNTom krisjbaker MDM-1 nikitat1260 nathajjar Iain Fielding
Great job Everyone, with all of our help they're finally notified about this
Same issue here, SurfaceBook 2, joined the fast ring on Wednesday and updated to 18999, same issue on every restart.
- Please mention it in the feedback hub app too so they'll notice this issue, thanks
HotCakeX Confirm. I have this problem, too. I also noticed that if after turning off the power button turn on the device and then click the shutdown and restart immediately after turning on the device works as it should.
nikitat1260 This is a helpful thing to try, except i cant even get past the endless circle at boot, no hdd activity whatsoever, nothing....but at least i found a potential solution...
Not even sure how this thing even happens...its been working fine forever, then it suddenly starts not completing the shutdown process...and yada yada yada like we've heard. I'll keep tabs on the thread...
- Which insider build are you using?
nikitat1260 wrote:HotCakeX Confirm. I have this problem, too. I also noticed that if after turning off the power button turn on the device and then click the shutdown and restart immediately after turning on the device works as it should.
Hi, thank you, that's very useful
so based on this new info, it looks like when we use Windows for some time, something malfunctions in the background or loads into the memory and prevents a proper shut down or restart later.
- For people who are reading this, in order to stay away from shut down and restart that are bugged, you can use sleep and hibernate, the latter is turned off by default so use this guide to turn it back on.
https://windowsreport.com/hibernate-start-menu-windows-10/
also note that when computer is on sleep, when power loss happens, your computer's state is lost. however when a computer is on hibernate and power loss happens, your computer's state will be intact.
because sleep saves the computer's state in RAM which is a volatile memory and requires power and electricity to retain data, while hibernate saves the computer's state into your hard disk or SSD and it does not need constant power or electricity to retain the data.HotCakeX
This is not good advice. Windows 10 has issues with sleep and hibernate and they are not recommended.- Spoiler
MariaArkle wrote:HotCakeX
This is not good advice. Windows 10 has issues with sleep and hibernate and they are not recommended.That's exactly the opposite.
Build 18999 has No problem with Sleep or Hibernate.
it only has problem with Shut down and Restart.
We all use Sleep and Hibernate to prevent the need for Shutdown or Restart and in the Known issues list they clearly stated that the problem is only with Restart and Shutdown.
if you have problem with Sleep or Hibernate then it is not related to this issue and you should create a separate feedback about it.
hi,
i've just too update in the build 18999.vb release 191004-1432
I can't switch off my computer too
- Hi,
Please open this feedback in your Feedback hub app and from the right side **bleep** similar feedbacks to it,
also to prevent data loss, I think it's better to put our computers to sleep as much as we can instead of shut down and use OneDrive to protect important files from being lost due to sudden power losses that we have to go through.- Same here, and for me Fast Startup isn't even available since I have long ago disabled hibernation (powercfg /h off), so it IS the build the cause...
- Thank you, hope it gets the attention it deserves from the insider team 🙂
