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lornshrimp's avatar
lornshrimp
Brass Contributor
Feb 09, 2025

Recall fails to start and always asks me to log in using Windows Hello

"My Windows version is 26120.3073. Recall had always worked properly on my computer, but today after restarting my computer, it no longer works and remains in a paused state, prompting me to log in using Windows Hello to resume. I logged in using Windows Hello, but Recall did not resume and still prompts me to log in using Windows Hello to resume. I have tried various methods, including opening Recall, re-logging into Windows, putting the computer to sleep and waking it up, restarting the computer, disabling and enabling the Recall function, but none of these methods solved the issue. It consistently prompts me to log in using Windows Hello to resume. I also checked TPM and Windows Hello, and both are working properly.

 

  • lkjp97tk's avatar
    lkjp97tk
    Copper Contributor

    I'm having the same issue since upgrating to Windows 11 Pro 24H2 version 26120.3281. It looks like this is a known issue though. From Microsoft blog post announcing 26120.3281:

    • [NEW] Some Insiders may experience an issue where Recall is unable to automatically save snapshots, and the setting can’t be turned on in Settings. We’re working on a fix for this issue.
  • lkjp97tk's avatar
    lkjp97tk
    Copper Contributor

    Same problem after a reboot... How do I enable Recall again? 

  • OhioValley's avatar
    OhioValley
    Iron Contributor

    It's possible that the Recall session state got corrupted after the restart, causing it to get stuck in a paused state and prompting you to log in using Windows Hello.

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