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Thanks for joining us for this Azure Communication Services and Microsoft Teams AMA!
The event is now over, but we'll be posting a summary of the questions and answers here soon.
Here are some additional resources:
- Azure Communication Services
- Azure Communication Services Overview
- Teams Interoperability Overview
- Tutorial: Build a meetings app with Azure Communication Services and Microsoft Teams Part1
- Tutorial: Build a meetings app with Azure Communication Services and Microsoft Teams Part2
Tutorial: Audio/Video Calling from a Custom App into a Teams Meeting - GitHub repository for the Azure Communication Services calling sample application
- Just nine minutes to go - get your questions in!
- Can you share what's next on the Viva Insights roadmap? Any new features we can expect in the coming months?
dayshacarterMicrosoft
Hi Allan. Unfortunately, we don't have insight into the Viva Insights roadmap. You should feel free to head over the Viva pages and take a look through their recent blogs or post a question directly. Hope this helps for now. https://techcommunity.microsoft.com/t5/microsoft-viva/ct-p/MicrosoftViva
- Where can I find comprehensive MS pricing for calling plans? I know some calling plans include a certain "pool" of minutes and you are charge per minute after the pool has been exhausted, but I am having a little difficulty finding the details on how many minutes each calling plan includes. I am also having trouble finding pricing specific to toll free usage. Are there different rates for toll free numbers? This is what I have found so far: https://azure.microsoft.com/en-us/pricing/details/communication-services/
- tchladek
Here is pricing of Microsoft Teams calling plans and here is pricing for Azure Communication Services Direct Offers. Microsoft Teams calling plan documentation includes information about the pool of minutes and price of phone numbers. Azure Communication Services do not provide pool minutes. Are there any specific details you would like to dive into?
- As for details, are local numbers treated the same as toll free numbers? How are we charged for in-bound toll free usage?
- Is there any alternative to handle Service Desk "chat-pool" based services? e.g.: a person starts a conversation with a Bot, and then it redirects to a person who is available at the moment
- MilanKaurDeveloper can implement a conversation between a Azure Communication Services user and bot. Then additionally you can add another Azure Communication Services user into the conversation as the agent. If the agent is Teams user, then you might need to leverage Teams chat bot to bridge the conversation between Azure Communication Services and Teams. But keep in mind, that Teams chat bot has throttling limits. Another option is to build Teams app, that leverages Azure Communication Services. Is this answer helpful?
- Is there a fix for the issue where your video output stops working during a meeting and other attendees just see a black screen for you? I have found that sharing then unsharing your desktop sometimes returns your webcam footage.
- MilanKaurCan you elaborate on the scenario? Are you using Azure Communication Services for video calling?
- CUrrently we use ACS to intake calls and then route them to a teams calling queue via external phone transfer. Ideally we would transfer them directly. will this now be possible? As a second part of that, it would be great if instead of the teams call queue functionality, ACS could hold callers and report on how many on hold and how long and then our call agents could click a link when available to take the next caller in line. Any advances along those lines?
- tchladekThank you for your interest in this capability. We cannot currently accept phone call via ACS call automation SDK and then transfer the call to Teams Call Queue via Voice-over-IP (VoIP). Please check back in couple weeks as we update our capabilities frequently. Additionally, you can receive events for every incoming call via for example Event Grid. With this information, developers can build all the capabilities that you have described. Is this sufficient for your use case or are you looking for existing solution that would provide this capability?
- Thomas, I know you mentioned checking back in a couple of weeks, but is this on the roadmap for the near future?
- Is there any plans to integrate the "Updated" Bing (powered by ChatGPT) with Teams?
- Can you utilize different methods of "dial-tone" for the voice channel of Omnichannel in D365, similar to Teams ability to use operator connect, MS calling plans, direct routing, direct routing as a service, etc.? Or is there only one means of "dial-tone" for Voice Channel, and is that means MS calling plans in ACS?
- tchladekDo I understand your question correctly, whether there are other ways to get phone numbers into Dynamics 365 Omnichannel than through Azure Communication Services Direct Offers? For example, connecting Azure Communication Services Direct Routing, Microsoft Teams Calling Plans, Microsoft Teams Direct Routing, or Microsoft Teams Operator Connect
- Yes, that is correct.
