Deleting Posts
I've been all over Microsoft Community to find where the right place to go is, and I was told to come here. I need ALL of my posts/threads on Community deleted. I can attach the links here. I need the post and all replies deleted from these threads: https://techcommunity.microsoft.com/discussions/excelgeneral/deleted---standardize-a-file/4006092 https://techcommunity.microsoft.com/discussions/excelgeneral/deleted---summing-by-column-and-date/3731282/replies/3731347 https://techcommunity.microsoft.com/discussions/excelgeneral/summing-with-merged-values/3732256 https://techcommunity.microsoft.com/discussions/excelgeneral/deleted---links-keep-breaking/3932798 https://techcommunity.microsoft.com/discussions/excelgeneral/deleted---formatting-for-powerbi/3985063/replies/3985198 https://techcommunity.microsoft.com/discussions/excelgeneral/deleted---pivot-table-macro-not-working/4014860 https://techcommunity.microsoft.com/discussions/excelgeneral/deleted---creating-a-macroformula/4044973 https://techcommunity.microsoft.com/discussions/excelgeneral/deleted---standardizing-a-report/4047122 https://techcommunity.microsoft.com/discussions/excelgeneral/deleted---queries-not-loading-/4058521 https://techcommunity.microsoft.com/discussions/excelgeneral/deleted---macro-not-working/4216642/replies/4243781 https://techcommunity.microsoft.com/discussions/excelgeneral/deleted---macro-not-working/4216642/replies/4222495
What happened to Microsoft Support?
The level of support for M365 that we are receiving from "Microsoft branded" support teams keep getting worse and worse (we didn't think that it was possible, but here we are). The classic "we tried calling you but couldn't reach you" is back. You open a support case, sit in front of the phone waiting for the call just to receive an email stating that "we tried but you couldn't be reached". When you reply that you are sitting in front of the phone and you didn't miss any calls, the support engineer will call you back and successfully "reach you". Not replying to emails (including those sent to "Team Managers"), sending email with 2 mins before the end of the engineer's shift so there is only 1 email per day or closing cases with issues still being open is now the norm with MS Support. Support cases that drag on for weeks with no resolution, "can you please change this setting and try again", "we are still reviewing the logs" or my favourite "it's been 2 weeks, is the issue still occurring?" emails are extremely frustrating. The difference in support a company receives is very obvious between a multi-million-dollar support agreement and partner/SMB support. I understand that MS may not want to spend time, money and effort on companies that don't buy support agreements outside of those that come with the product, but if you already offer support then at least make it somewhat useful. The most frustrating part is being stuck with this level of support and having no other options. Most escalation emails to cc'd managers result in "do the needful" emails back to the engineer or go unanswered. The only way to combat this issue is to open multiple identical support cases in hopes that 1 out of the 3 engineers will be able to help you.
Question About OneDrive "Physical" Storage Location for Microsoft 365 Business Basic Plan
Dear Microsoft 365 Experts, I have a question. I recently signed up for a Microsoft 365 account with the "Microsoft 365 Business Basic" plan, where the domain name ends with "@onmicrosoft.ca" and I selected Canada as my home country. After creating this account, I was pleased to see that Microsoft Teams and Exchange Online are hosted in Canada. However, for OneDrive, the storage location is not specified. Why is the storage location not in Canada? I need to store my data in Canada for work-related compliance reasons. How can I change the OneDrive storage location to Canada? Thank you! Mike
