Device Registration - Run Company Portal in Single App Mode until authentication
I have having an issue starting today 10/24 - Company Portal update was released 10/23 Any new enrollments are stuck with the Company Portal in Single App mode by design and enrollment policy. After the user completes enrollment, the device remains in Single App mode. The devices are reporting as non-compliant at first with no Compliance Policy. After the compliance policy is set, the device is still locked in single app mode waiting for the Password to be brought into compliance. The password change prompt is hidden being the Single App mode and cannot be accessed. No matter what I do, the Company Portal is locked in single app mode. I have no option but to turn off this feature which prevents my devices from being stolen. Has anyone seen this same issue and been able to get past if without turning off this feature 'Run Company Portal in Single App Mode until authentication' during enrollment?
Guided Access enrollment issues
We recently switched over our DEP enrollment process to use VPP to download the company portal and then using locked enrollment (guided access) to force the user to enroll their iOS devices into Intune. We are running into a few issues, if the user is on wifi only (majority of our iPads) and for whatever reason leaves the WiFi network, they cannot reconnect to the network as there doesn't seem to be a wayto break out of the guided access mode. They are then presented with a screen that says "Guided Access is unavailable. Please contract an administrator" is there anything we can do at this stage other than connecting to a computer and wipe the device? Another issue we are running into with some devices is they seem to be locked into guided access mode and unable to switch to Safari to download the management profile, the error they are presented with is "Could not add your device. Safari has been disabled, Please contact your administrator." I'm not sure what users are doing to get to this state, but is there any way to troubleshoot these devices other than wiping?