Microsoft Partner Center
16 TopicsIssues with Account Verification and Revoked Partner Status
Hello everyone, Since July 30th, I have been struggling to resolve an issue with account verification in Microsoft Partner Center and to restore my partner status. Here's a summary of the problem: In April, I successfully completed the verification process by submitting all the required documents to confirm my domain ownership. The documents met all the criteria, including the 12-month validity requirement. On July 30th, my developer status was revoked without any explanation. I have requested clarification several times, but each time I only received requests to resubmit the same documents I had already provided. I resubmitted the documents on August 8th, but I still haven't received any constructive response, just automated messages. Recently, I received a message saying that several attempts to verify my information were unsuccessful, and the process was closed. This could result in my relationship with Microsoft being terminated within 30 days. My team has spent a year learning the Graph API and developing our Outlook application, and now it seems we won’t be able to publish it due to unclear verification issues. Could someone please advise if there is a way to expedite the resolution of this problem? I have submitted all the required documents and met the necessary criteria, yet I continue to face rejections. Here are my support ticket numbers for reference: 2404250040003907 2409030040003632 2408210040001904 2409060040005012 I would greatly appreciate any help or advice on how to proceed. Thank you!Solved1.6KViews4likes25CommentsMicrosoft Partner Agreement (“MPA”) and Microsoft Cloud Solution Provider (“CSP”) notice of suspensi
We just got this email from Microsoft: Microsoft Partner Agreement (“MPA”) and Microsoft Cloud Solution Provider (“CSP”) notice of suspension and termination proceedings This is regarding your company’s Microsoft CSP account with tenant ID XXXX The problem is that behind this ID is our Azure subscription with all our services and data. There is no option to reply to the email to understand what happened. We are a small company from the US working on SAAS products. We have CSP agreements from 2018 that are renewed each year. I checked what could be wrong and went through all: The account seems ok and is verified Security in Entra ID is ok; security defaults are enabled We tried to ask for support, but the issue is unclear. They mention: In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Can anyone help here?Microsoft Partner Center Account Verification Issues - Steps Unresponsive
Hello fellow members, I am currently facing an issue with the Microsoft Partner Center's account verification process, and I'm reaching out to see if anyone else has encountered a similar problem or if there's a workaround that I might have missed. I have been trying to verify my account as guided by their official documentation (Verification Responses Guide). Here are the steps I followed: I went to Account Settings and clicked on the Legal Info, then clicked on the "Fix now" button as instructed. The next step mentions "In Account Verification, from Select document type to upload, select the type of document you want to upload for verification". This is where the problem lies. After Step 1, the "Account Verification" tab or option simply doesn't appear for me. It feels as though the process just halts there. I tried to find a way around it, assuming maybe it's a browser issue or some temporary glitch, but multiple attempts yielded the same result. Through different browsers, different computers at different times. I also raised support tickets regarding this matter, but unfortunately, I haven't received any concrete responses yet. They only keep directing me back to the same steps that are unresponsive. And this has been over a month now and I kinda get stuck. Has anyone here faced a similar challenge or has any insights on how I can proceed with this? I appreciate all the help and suggestions I can get. Thanks in advance!9.7KViews2likes15CommentsWhy is it so hard to get verified? | Microsoft Partner Center
We've been stuck at the "Employment Verification" stage in Microsoft Partner Center for what feels like forever. Despite countless attempts, multiple support tickets, and submitting every possible document, we're still not verified. We've meticulously rechecked every entry—domains, names, contacts, phone numbers—tried different combinations, and still, nothing. Even setting up our account was a struggle. It took multiple days. Using a desktop was not possible at all, we had to use a mobile phone. We encountered countless bugs, had to delete, unlink, and recreate our Partner Center account multiple times. We've been paying customers for years and have generally had great experiences with other Microsoft Support channels. Often, our support tickets were resolved within minutes! But now, with Microsoft Partner Center, it feels like an entirely different game. Even the Admin Center support team mentioned that the process is "more complicated." We've been waiting for weeks, only to receive generic, unhelpful responses to issues that shouldn't even be problematic—they should be handled automatically. Why this process is so difficult? We have scheduled appointments and no one from Microsoft shows up. Other times we get calls from MS agents just to help us open another ticket. We have already received two emails claiming that our account is verified, only to find out that it is not. At some point it just gets ridiculous. I see that we are not the only ones. We've read all the sad stories from others in the same situation. Does anyone have any more tips left that might help us finally get verified? We are on the verge of simply giving up.3.4KViews6likes26CommentsPartner center will stop accepting new MV2 extensions from 11th July
Hello, Edge Add-ons developers! In May 2022, Microsoft announced the timelines for embracing Manifest Version 3 (MV3) for Microsoft Edge extensions and phasing out support for Manifest Version 2 (MV2). As we move forward in this direction, the following change will come into effect starting 11 th July 2022 – All new extensions must use MV3 to be published to the Microsoft Edge Add-ons store. You can continue updating your existing MV2 extensions that are already published on the Microsoft Edge Add-ons website. This timeline is subject to change; for the latest updates, visit: Overview and timelines for migrating to MV3 Microsoft Edge Add-ons roadmap If you have any technical questions on your MV3 migration or the Microsoft Edge Add-ons ecosystem in general, you can reach out to us via our discussion forum on GitHub. If you are facing any issues on Partner Center, or the Microsoft Edge Add-ons site; or you have any suggestions for us to improve the Microsoft Edge Add-ons ecosystem; you can submit those via our GitHub developer community.8.3KViews2likes7CommentsRE: CDX Throws “Unauthorized”
Greetings all, I’ve been trying to sign into CDX Platform over my phone so I can get started with demos and understand better how these programs work. In the morning, I created a tenant for the Microsoft Endpoint Protection with Windows Defender, from a Cloud PC that I was using. Nonetheless, this evening I get thrown with this error when I try signing in: Nonetheless, when I check if I still have my partnership at the Partner Portal, I see it’s still there. Could anyone tell me what’s going on and how to go about this error?2.7KViews0likes12CommentsLost access to the security workspace in Partner Center
Last month all of a sudden all our users lost access to the security workspace in Partner Center and despite holding the global admin role and security administrator role, it still does not show up. Can someone help as the partner center help does not let you log a support ticket for this.258Views0likes2CommentsMicrosoft Partner: Employment Verification Rejection
I have been subscribing to the Microsoft Action Pack for almost a quarter of a century. I recently renewed the Action Pack: the payment went through, and the Action Pack is marked as active. The primary reason I need the Action Pack is for the "Visual Studio Professional Subscription." To use it, I need to assign it to a user – this is where my ordeal began. When trying to assign a user, I receive a vague error message indicating that something went wrong. As a result, I cannot use the most important product for me from the Action Pack. Now, under "Account settings" in the "Legal info" section, I see that the "Verification status" is rejected – both under "Partner" and "Reseller." I have submitted all possible documents, but this has not resolved the issue. I have opened three support tickets so far, but I’ve received no assistance beyond automated responses. Emails to support with the ticket numbers are acknowledged but remain unanswered. As of today, I can no longer upload documents. When I click "Fix now," I’m caught in an endless loop: the status briefly shows "Verified" only to revert back to "Rejected." What else can I do to restore my partner status and make the Action Pack usable again? Who compensates me for the loss of income? I certainly didn’t pay for a non-functional Action Pack. Sorry! I’m totally frustrated! Thanks and regards, RenéCannot accept partner agreement
Hi there, I cannot accept the support agreement. I am trying to accept the Microsoft AI Cloud Partner Agreement. My company is found using the auto lookup and when I get to press the "Accept and Continue" below the legal contact info it loads for half a second and stops. I have tried different computers and browsers. I have tried using the self help but without this step being completed I can't get further help using the automated support Any assistance would be much appreciated!