Android enrolment stuck at installing apps
Hi, We are seeing some issues lately with device enrolment on Android with the wizard getting stuck at installing required apps, even with one app (Intune). I've seen a few posts at the start of the year where this issue also persisted which suggested it was a Google issue, which would seem true here as the issue occurs across multiple tenants. So far we've tried: Leaving the device for 2 hours to install apps Different Android enrolment profiles (Dedicated is primary method) Enrolling via Knox and QR methods Multiple devices Multiple Wi-Fi networks Multiple tenants (one being completely green-field) Removing all entries of the device in Intune and Entra ID before attempting re-enrolment Removed all apps from configuration, leaving just the Intune app as default Unassigned all enrolment restrictions Intune does create a device entry for the device despite not reaching the home screen, with configuration policies showing as successfully applied. Registering the device with Entra is more temperamental though. As mentioned, Dedicated enrolment is our primary method. We did see that a previously enrolled device did successfully enrol when using Fully Managed but this doesn't help us. A new device that had never been enrolled before did enrol successfully and quickly but have yet to it again. We are using Samsung devices running Android 14.
Microsoft Defender and Samsung OneUI
Hey all, We are experiencing something that I'm sure other users have come across but to this date, haven't found a fix. We use Samsung devices in house, and these are all enrolled through KNOX and Intune. We push out our selection of Configuration profiles, Restriction profiles, Apps, App Configurations etc. Defender is one of these apps, but we've come across a problem. Samsung One UI seems to be overly aggressive in its App Sleep / Battery Saver management and we're finding the Defender is being slept leaving out devices out of compliance. Has anyone found a manual configuration to push out that disables this action by Samsung phones? I realise that we have to do 'some' manual setup of Android Defender but would like this automated if possible. Anyone else come across this or found a fix other than manually disabling the App Sleep options?