Forum Discussion
Android enrolment stuck at installing apps
Hi,
We are seeing some issues lately with device enrolment on Android with the wizard getting stuck at installing required apps, even with one app (Intune). I've seen a few posts at the start of the year where this issue also persisted which suggested it was a Google issue, which would seem true here as the issue occurs across multiple tenants.
So far we've tried:
- Leaving the device for 2 hours to install apps
- Different Android enrolment profiles (Dedicated is primary method)
- Enrolling via Knox and QR methods
- Multiple devices
- Multiple Wi-Fi networks
- Multiple tenants (one being completely green-field)
- Removing all entries of the device in Intune and Entra ID before attempting re-enrolment
- Removed all apps from configuration, leaving just the Intune app as default
- Unassigned all enrolment restrictions
Intune does create a device entry for the device despite not reaching the home screen, with configuration policies showing as successfully applied. Registering the device with Entra is more temperamental though.
As mentioned, Dedicated enrolment is our primary method. We did see that a previously enrolled device did successfully enrol when using Fully Managed but this doesn't help us.
A new device that had never been enrolled before did enrol successfully and quickly but have yet to it again.
We are using Samsung devices running Android 14.
We are also using Dedicated Enrollment with Managed Home Screen and also seeing re-enrolled(Wiped) devices get stuck or doing it a very long time. Sending Reboot from Intune does not help. Did you have any success with this issue?
Hi, sadly we didn't find any resolution to this issue. In the end we had to enrol our devices via the token method which did install the apps as expected (for some reason?). I suspected it was something to do with Google and made a post over on their forum to no avail.
Hi. Thanks for the reply. We use Google Zero Touch enrollment and also tried to enroll with QR method a cupel of times and one time it still took a long time but again in next time it enrolled quickly. Also tried different networks. Strange. Not sure what's the exact case.
