Call queues do not ring mobile phone for queue members who have forwarding or simultaneous ring
We are attempting to use a combination of AA and Call Queues to provide an after-hours on-call feature whereby an incoming after-hours call is distributed to two people. To do this we have these people in a group for a call queue that receives the call from the AA after business hours. We want these calls to dial their mobile numbers because (1) the SFB mobile client is unreliable, and (2) In some cases these people may need to receive the calls on non-smartphones. So, these people set their SFB software to forward or simultaneously ring their mobile phones. But, It looks like the Call Queue function in SFB won't allow calls from queue to forward to mobile phone. We have also tried doing this using a ghost SFB account that has delegates or team members who receive calls, with the same results. Am I missing something? Are there existing or upcoming features that offer some hope for our situation? Thanks.
Skype Meeting Broadcast limitation concern
Recently, we used broadcast to create a new event on https://broadcast.skype.com portal successfully and get a share link: https://join-apac.broadcast.skype.com/.... As a presenter, I joined this broadcast event with skype for business 2016 desktop client, we also can share this event with the other link in the meeting entry info page, the link is https://meet.resource.lync.com/apacmeetings/..... Once attendees use this link to join the meeting, it will redirect to Skype for Business web app page and joined the meeting. Here is my concern: The maximum number of Skype for Business web app meeting participants who can anonymously join a meeting is 250, if attendees use https://meet.resource.lync.com/apacmeetings/..... link to join broadcast event, the limitation is still 250 or 1,000?
Dial 0 to reach Operator
Is there a way with any of the SfB Online features or preview features (currently enrolled in Dial Plans and AA preview programs) to enable the option to dial 0 after reaching a user's voice mailbox? This is one of the most important features we are waiting for as our users would like to give callers the option to reach our operator if they have an urgent issue. We also don't necessarly want all calls to go to the operator- with call forwarding- but looking for another option to route calls if needed. I've looked for a workaround since I know Exchange UM is not supported with SfB Online yet.... so any ideas would be very helpful!
Call Queue Preview and AA Preview
Hi, I have applied for the Public Preview. Is there any way I can be accepted quickly? - I am looking to pilot SfB Cloud pbx for 20 users initially with a potential rollout to 100s of users. I need to assign a new "main" number and test out call queues. We wish to publish this number so being accepted to test within a few days would be great.
