How do you measure adoption success?
How do you measure adoption success? In the FastTrack Office 365 Adoption Guide, Microsoft lays out an end-to-end view of a successful Office 365 rollout. One of the key steps in the FastTrack deployment guide is defining what success looks like and defining measurable goals accordingly. Phase 3 of the FastTrack Adoption Guide - Drive Value involves resources and advice around measuring success. As FastTrack indicates “driving adoption is a continuous cycle that doesn’t end after launch or measuring impact.” With that in mind, the metrics and resources discussed below are meant to be tracked over time to ensure continuous use and added value to the business. Here are some of the Adoption Measurement Resources that can help guide you in defining success and tracking adoption after rollout. 1. Microsoft’s Measuring Success Guide 2. Sample User Satisfaction Surveys – While quantitative metrics undoubtedly are a strong way to measure usage rates and ROI, qualitative end-user satisfaction surveys are another valuable way to collect information around adoption. User surveys are a means to gather quotes and more personalized evidence of the success of a deployment. Surveys also make end-users feel more involved in the solution process. Providing a clear picture of business impact, specifically related to ROI, can be a daunting task as Office 365 impacts many areas across the business. The resources above can help you think through both how to gauge adoption at an individual end-user level and on a broader scale understand how O365 is adding business value. Want to learn more about adoption metrics? Check out these links: · New Office 365 Adoption Resources (Jim Dubois Webinar) · O365 Admin Center - Reporting Portal
Announcing FastTrack assistance for Employee Experience scenarios including Microsoft Viva!
FastTrack can now help you enable Microsoft Viva and the foundational services that support an Employee Experience scenario. What is Viva? Microsoft Viva is an employee experience platform that brings together communications, knowledge, learning, resources, and insights into the flow of work. Visit the Microsoft Viva webpage to learn more and stay up-to-date with the latest Microsoft Viva news! Now more than ever, organizations need tools to foster a culture where people and teams are empowered to be their best from anywhere. As you work to address today’s challenges, Microsoft Viva and FastTrack can help. Viva consists of four key scenarios: Harness knowledge and expertise: Viva Topics automatically organizes content and expertise across your organization, making it easy for people to find information and put knowledge to work. Amplify culture and communications: Viva Connections is your gateway to a modern engagement experience designed to keep everyone involved and informed. Accelerate skilling and growth: Microsoft Viva Learning empowers employees with formal and informal learning when and where it’s needed, making it easier for people to learn while working. Balance productivity and wellbeing: Microsoft Viva Insights helps people and business thrive with data-driven, privacy-protected insights and recommendations to improve productivity and wellbeing. Scenario based deployment FastTrack deployment assistance for Microsoft Viva is offered through the Employee Experience scenario. The scenario-based approach begins with the premise that the IT admin we assist is in the middle of a mindset shift in their organization. The blurring of the line between business and tech is reflected in our Employee Experience scenario approach. How so? First, the guidance for IT Admins is organized by use cases that the Admin’s business partners would consider relevant. The intention behind this packaging is to empower the IT Admin to move back and forth from a business, human resources, or communications discussion to a tech enablement project. Second, the technical guidance is intended to simplify deployment by integrating workload guidance for Viva and its technical prerequisites rather than relying on the IT Admin to locate disparate guidance and do the synthesizing themselves. Third, through our self-service automation (wizards) we offer a dashboard that allows the IT Admin to see where they are in the journey. Our hope is that this view helps the IT Admin manage internal stakeholder expectations and coordinate with their business partners. FastTrack provides this guidance via a team of experts (engineers and architects), as well as self-service automation set-up guides that are available to customers in their admin portal. What FastTrack can do for you FastTrack can help you, the IT Admin, accelerate or enhance the employee experience in your organization no matter where you are on your journey. This includes enablement assistance for the Microsoft 365 tools you already own which are foundational for Viva, as well as deployment with each of the specific Viva modules. Remote guidance from FastTrack will help you: Confirm relevant Viva modules to address your needs including Viva Connections, Viva Insights, Viva Topics, and Viva Learning Assess your source environment and scenario requirements Bring your source environment to the minimum requirements for a successful deployment Walk through Employee Experience scenario configuration steps for each Microsoft Viva service you want to enable based on your requirements How to engage with FastTrack Customers with 150 or more licenses of an eligible product will be able to use FastTrack for remote deployment guidance on Employee Experience scenarios, including Microsoft Viva at no additional cost. Log in to submit a Request for Assistance at www.microsoft.com/FastTrack.Email approval Button missing in Hybrid Scenario (Complete solution with troubleshooting)
In pure cloud or pure on-premises environment email approval works fine without any error. But in Hybrid scenario it’s very difficult to make sure email approval works when users are in cross premise environment. If you look for Microsoft Doc or any other third-party document, you won’t find any proper document. Here I am sharing one full step including all kinds of troubleshooting. The key and only factor of working with email approval is TNEF (Transport Neutral Encapsulation Format). TNEF, also known as the Transport Neutral Encapsulation Format, Outlook Rich Text Format, or Exchange Rich Text Format, is a Microsoft-specific format for encapsulating MAPI message properties. All versions of Outlook fully support TNEF. Outlook on the web (formerly known as Outlook Web App) translates TNEF into MAPI and displays the formatted messages. Other email clients that don't support TNEF typically display TNEF formatted messages as plain text messages with Winmail.dat or Win.dat attachments. Step by step demonstration to resolve email approval issue: The email approval button was missing because you have disabled TNEF or TNEF is not enabled. To enable TNEF log into your exchange server and run two PowerShell command in your exchange management shell. Get-RemoteDomain | Select Name, DomainName, TNEF*, Trust*, AllowedOOF*, IsIn* [To check ] Get-RemoteDomain | Set-RemoteDomain -TNEFEnabled $true [To change] After you change the TNEF you will see Approval button reappeared in your outlook. But it will create you another problem. Your email will start getting Winmail.dat as attachment. To resolve the issue, you have to change the setting from your ECP. You are receiving Winmail.dat because you made the change only from exchange on premise side. You did not changed some from office 365 side. You have to make sure Rich text format is disabled or you can use HTML or plain text. Because not everyone can read or convert rich text format. Login to office 365 admin portal and navigate to exchange admin center (convert to classic exchange) Select mail flow Inside mail flow select remote domain Select Default one and make necessary changes (Screenshot-1) If you have only one create a new one for your custom domain Click plus and keep everything same except same option (Screenshot-2) In domain name place use *.contoso.com After everything setting properly sometimes you might see some approval might fail with a NDR message To resolve the issue, add all the on-premise system mailbox in office 365 as mail contact. First find system mailboxes from on premise using below command. Login to on premise exchange management shell and run below command Get-Mailbox -Arbitration | Fl Name, DisplayName Add them into office 365 as mail contact following below format. Format: SPTP:Email address removed Replace System mailbox value with the value you found from on premise Replace custom domain with your domain name. Example: SMTP:SystemMailbox{2CE344-31E-D-9D7-A7C7D7A0DAA}@contoso.com Give first name, last name, and display name whatever you want. Just make sure you add email address according to format. Go to Office 365 exchange admin center Go to recipient Go to contact Click add contact
