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Suleyman Ali's avatar
Suleyman Ali
Iron Contributor
Oct 27, 2022
Solved

Exception of type 'Microsoft.Online.BOX.Util.Exceptions.InternalException' was thrown.

when we are trying to edit a users mailbox using the office admin center, we are getting

 

Exception of type 'Microsoft.Online.BOX.Util.Exceptions.InternalException' was thrown.

 

e.g. turning on Mapi

 

using set-casmailbox does not even give the option for -mapienabled.  its like its in super light mode e.g

 

Set-CASMailbox: A parameter cannot be found that matches parameter name 'MAPIEnabled'.

  • Suleyman Ali's avatar
    Suleyman Ali
    Oct 28, 2022
    ok, we found out that some admin tried to make the whole tenant secure by creating roles and editing the current roles.

    in EAC, under roles, organization management role was stripped to practically view (like global admin reader role).

    after that, sll was ok again
  • We have the same issue at the moment only we already have the Global Admin rights and still this is a issue for us.

    • Suleyman Ali's avatar
      Suleyman Ali
      Iron Contributor

      VasilMichev, of course you can.  we have been doing that for years.  go to a user in the office 365 admin portal, choose a user-->mail-->manage mail app settings

       

       

      • Suleyman Ali's avatar
        Suleyman Ali
        Iron Contributor
        ok, we found out that some admin tried to make the whole tenant secure by creating roles and editing the current roles.

        in EAC, under roles, organization management role was stripped to practically view (like global admin reader role).

        after that, sll was ok again

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