Forum Discussion
Events for an agent not picking up the call
Hi, We have a requirement where the caller should be transferred to voicemail recording when the agent does not pick up the call. Currently, if the agent does not pick up the call, the caller reache...
Hello!
To redirect calls to an ACS voicemail system instead of personal voicemail, you can try the ACS Call Automation SDK to set a timeout for unanswered calls and redirect them using the RedirectCall API. Monitor call states with events like CallConnected and CallDisconnected, as CallTransferAccepted only confirms transfer completion.
Job Router doesn’t detect unanswered calls directly, but you can configure timeouts to trigger redirection. Use a bot or serverless function to handle and record voicemail messages.
Cheers,
