Forum Discussion

Deleted's avatar
Deleted
Apr 18, 2021
Solved

Moderator reacts too slowly to requests!

Hello everyone . In my experience, obvious notifications are effective even after 2 days! And what are your experiences?

  • Hello Deleted, 

    Apologies for any delay you have had with our moderation process. We check our abuse reports and handle them according to our Code of Conduct within a 24-48 hour time frame. 
    Have there been able threads you have reported for abuse recently that have not been looked at yet? 

    • Deleted's avatar
      Deleted

      Hi conchipolo 

      In the Profile settings, MTC Member preferences - you can change the language settings, see this:

       

  • Hello Deleted, 

    Apologies for any delay you have had with our moderation process. We check our abuse reports and handle them according to our Code of Conduct within a 24-48 hour time frame. 
    Have there been able threads you have reported for abuse recently that have not been looked at yet? 

    • Deleted's avatar
      Deleted

      Dylan_Snodgrass 

      @Eric Starker


      I'm sorry it's a different topic, but in a different Microsoft Community - it's

      great feature, if the reporter has the right reputation, the content that he considers harmful is automatically hidden!

      I think that this is a Great Solution - waiting 2 days for the moderator's activities is too long.

      If checked - they could be restored without harm to the author.

       

       

       

       "The Guardian badge Description: Guardian Badge
      Every time you report legitimate abuse in the community, you get a vote toward your Guardian badge. When you have reported enough confirmed cases of abuse and accurately pointed out the type of abuse, you'll get your badge. Reporting content that is not actual abuse will not get you votes and will slow your progress toward earning this badge.

      Benefits of being a Guardian:

      A Guardian badge will be added to your profile
      Content the Guardian reports as abusive is automatically hidden until moderated."

      • Dylan_Snodgrass's avatar
        Dylan_Snodgrass
        Icon for Community Manager rankCommunity Manager
        Thank you for the suggestion! I will bring this back to my team to look at its possibilities.

        Cheers,
        Dylan
    • Deleted's avatar
      Deleted
      Now I checked again and all reported threads have been removed - that is, they were justified , and my submissions result from the rules - which apply to each Community and their respect applies to everyone! My entries are subject to these rules too and I try to respect them!
      Andrzej
    • Deleted's avatar
      Deleted
      Hello! Thank you very much for your reply - of course, my submissions did not concern this group, and there was no problem with the moderator's reaction, but the reaction time seems to me too long! I allowed myself this topic to be discussed because it wants such situations not to spoil the image of the MTC and not expose members to proper behavior - which should be eliminated as soon as possible! At the same time, it will be a visible signal that the MTC provides maximum security for MTC Members. Thank you so much.
      Andrzej
  • Of course, I ask for statements related exclusively to the MTC - I believe that this is an important topic for all Members and has a big impact on the image of the MTC. Thank you

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