Forum Discussion
Cannot sign into my M365 Account
I have a M365 Business Basic account. I am the only admin and only user in the system. I have MFA set up. I had to get a new phone about a month ago and unfortunately lost access to my only MFA device. I have my account in my authenticator app on my new phone, but the account needs to be refreshed and it's asking me to scan the QR code - in other words, MFA is not set up on my new device.
Because I cannot sign into anything Microsoft, I am unable to reset my MFA, unable to open a support ticket, and pretty much unable to do anything. I called the MSFT support line and spoke to someone who transferred me to the Data Security team. I have been on hold for over 5 hours.
Is there any alternative course of action I can take to open a support ticket or get help?
Not much else you can do, you have to speak with someone on that team to have them sort it out.
