What happened to Microsoft Support?
The level of support for M365 that we are receiving from "Microsoft branded" support teams keep getting worse and worse (we didn't think that it was possible, but here we are). The classic "we tried calling you but couldn't reach you" is back. You open a support case, sit in front of the phone waiting for the call just to receive an email stating that "we tried but you couldn't be reached". When you reply that you are sitting in front of the phone and you didn't miss any calls, the support engineer will call you back and successfully "reach you". Not replying to emails (including those sent to "Team Managers"), sending email with 2 mins before the end of the engineer's shift so there is only 1 email per day or closing cases with issues still being open is now the norm with MS Support. Support cases that drag on for weeks with no resolution, "can you please change this setting and try again", "we are still reviewing the logs" or my favourite "it's been 2 weeks, is the issue still occurring?" emails are extremely frustrating. The difference in support a company receives is very obvious between a multi-million-dollar support agreement and partner/SMB support. I understand that MS may not want to spend time, money and effort on companies that don't buy support agreements outside of those that come with the product, but if you already offer support then at least make it somewhat useful. The most frustrating part is being stuck with this level of support and having no other options. Most escalation emails to cc'd managers result in "do the needful" emails back to the engineer or go unanswered. The only way to combat this issue is to open multiple identical support cases in hopes that 1 out of the 3 engineers will be able to help you.
Question About OneDrive "Physical" Storage Location for Microsoft 365 Business Basic Plan
Dear Microsoft 365 Experts, I have a question. I recently signed up for a Microsoft 365 account with the "Microsoft 365 Business Basic" plan, where the domain name ends with "@onmicrosoft.ca" and I selected Canada as my home country. After creating this account, I was pleased to see that Microsoft Teams and Exchange Online are hosted in Canada. However, for OneDrive, the storage location is not specified. Why is the storage location not in Canada? I need to store my data in Canada for work-related compliance reasons. How can I change the OneDrive storage location to Canada? Thank you! Mike
Where to ask to delete Microsoft 365 Developer Program account (profile)
Let me ask about where to ask to delete a Microsoft 365 Developer Program account(profile). This post might be inappropriate here but let me ask as follows because I do not find the useful answers yet. My predecessor joined the Microsoft 365 Developer Program. After she left my company, I took over her company mobile phone with the same phone number. Since my predecessor left without deleting the account(profile) of the program, I am unable to join the program using the company mobile phone number. *Please see the screenshot of the error. I created a support case through the support for the Visual Studio subscription and inquired. If there are any other contact points, please let me know. Regards,
Microsoft Developer Program - Issue with signing up - Number already registered.
Hi there, I have been directed here by a Microsoft Support rep after raising this issue with them. I don’t have a clue how this site works but I hope i’m doing this right. I have been recently trying to sign up for the Microsoft Developer program however when I am trying to use my phone number it says it has already been used to sign up for a developer account and can’t be used. How can I fix this? How can I find out what account the number is already attached to? Thanks so much for your help in advance Many Thanks
Cannot sign into my M365 Account
I have a M365 Business Basic account. I am the only admin and only user in the system. I have MFA set up. I had to get a new phone about a month ago and unfortunately lost access to my only MFA device. I have my account in my authenticator app on my new phone, but the account needs to be refreshed and it's asking me to scan the QR code - in other words, MFA is not set up on my new device. Because I cannot sign into anything Microsoft, I am unable to reset my MFA, unable to open a support ticket, and pretty much unable to do anything. I called the MSFT support line and spoke to someone who transferred me to the Data Security team. I have been on hold for over 5 hours. Is there any alternative course of action I can take to open a support ticket or get help?native Linux apps?
All major players provide their software for Linux as well (deb and rpm packages), except for apple and Microsoft. apple doesn't like playing nice with others, but I wonder how comes that Microsoft is so reluctant here? I had a chance to try outlook (native) on MacOS today. It is so much better than the web app. I'd love to have that on my Linux desktop.Help with accessing past employee personal accounts tied to biz billing
Hi Microsoft team, a rep from Commerce billing directed me here for answers. We have a team member that established a personal account with a business credit card that left the company over a year ago. The business card was recently charged for this personal account. We do not have access to this personal account that was set up using an old employee email that has been since deleted over 1 year ago. We are struggling to get into a personal account where the charge in question is connected to our business billing and the since deleted business email. We need to access the account and see the information. The error says account does not exist. Can you please help us resolve this?
Microsoft Defender multi Tenant managment
I work for an MSP that is going to switch out our current our current Antivirus Platform (Carbon Black) for another product. We are thinking about using MS defender as a reseller...either as an independent product or also going full O365 and migrating our clients from on Premise Exchange to 365 Exchange. However, I can't find anyone who manages MS defender (or Exchange for that matter) as a multi-tenant client. Each of our customers I understand would have their own instance and tenant ID, but I don't see any MSP managing these clients through a single interface. I have heard of Lighthouse and read about the API integration for MS defender, but I have yet to come across any companies using it in this fashion. Has anyone heard of managing a large client base for MS defender (or any MS cloud product) through successfully through Lighthouse or any other means?
