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wirawan0's avatar
wirawan0
Copper Contributor
Feb 16, 2025
Solved

Strange typographical change in Outlook365 -- how to revert?

Hi,

Yesterday when I was about to reply to an email sent to me, suddenly the display of email messages in my Outlook365 desktop client became weird. See the attached picture. I don't know why this is, and what kind of "feature" this is, and how to reverse this. Can somebody provide guidance and help me?

This problem is seen in the Desktop Outlook365 classic client for Windows (not the "new" Outlook365 client).  I don't know the exact version numbers etc; M$ has made it very difficult to find such on the application itself. By the applications listed in the software/add install control panel, I think this is Microsoft 365 Apps for Enterprise, build 16.0.17928.20216. OS: Windows 11. 

Just FYI, that problem did NOT appear in the Outlook web client. The same draft would have looked fine.

Attachments:

Office365-win-desktop-weird.png: The weird appearance of the email text on Window desktop client

 

Office365-web-correct.png: The correct appearance of the same email text on the web client

 

  • Top right of your screen has a button called immersive reader. Click it off. 
    The email formatting also gets screwed up when sending on New Outlook and viewing on Old Outlook. Microsoft has yet to address that issue.

  • MrGezus's avatar
    MrGezus
    Copper Contributor

    Top right of your screen has a button called immersive reader. Click it off. 
    The email formatting also gets screwed up when sending on New Outlook and viewing on Old Outlook. Microsoft has yet to address that issue.

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