Non Profit Step 3 does not work

I have exactly the same problem. No error message, no nothing, but no text arrives or phone call is received. Tried a range of browsers, computers, and incognito modes. 

I have the same issue, havent been able to recevied the SMS or phone call. I already use the + sign in the secon square, in the first, change + only instead of +52 but nothing works.

Hi,

I am facing the same issue as well with UK based numbers. Either 07, +44 or just 44 does not work. Tried different browsers, different PCs, inprivate etc. I know we can create a business tenant first then apply however I wanted to apply for the Azure grant via the non-profit portal.

Sam

Hello Fabian_21 .  I believe the issue is because you have a + sign in the second text box (phone number) where you are adding the rest of the phone number. You should only have the + sign in the first text box (country code) where you are selecting your country code. 

Hi Fabian_21,

Sorry to hear you are experiencing verification issues, must be fustrated. Did you get any error messages when it failed to send SMS/Call? You may want to try entering your number with the country code format. Example with Australia number if 0412345678, you can try use +61412345678 see if that would get through.

If it my help to identify the issue. When I request the code I get following response in the browser dev tools when I trigger the verification:

{
    "challengeId": null,
    "remainingAttempts": null,
    "httpStatuscode": 200,
    "responseCode": "HipChallengeIssueBlocked",
    "message": "RiskRejectedUser",
    "correlationId": "hereWasAnID"
}

request: 

https://signup.microsoft.com/api/signupservice/hipchallenge?api-version=1&client-request-id=hereWasAnID&culture=de-de