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Blast Group Functionality in Business Voice?
Hey, Our office currently uses Fonality as a VOIP provider and looking to switch to Microsoft Business Voice. I'm trying now to make sure that MBV supports the current call flow we use with Fona...
- You can achieve this by utilizing two Call Queues. For each phone number to be assigned you will need a resource account with the respective DID, then add these resource accounts to the first CQ to receive the incoming calls for all numbers at a central place. Configure the reception as user for the "Call answering" part and define a second CQ with your "blast accounts", then add it in the section "Call timeout handling". In this second CQ, also define a "Call timeout" and send it to a voicemail you select...
HTH
Christian
You can achieve this by utilizing two Call Queues. For each phone number to be assigned you will need a resource account with the respective DID, then add these resource accounts to the first CQ to receive the incoming calls for all numbers at a central place. Configure the reception as user for the "Call answering" part and define a second CQ with your "blast accounts", then add it in the section "Call timeout handling". In this second CQ, also define a "Call timeout" and send it to a voicemail you select...
HTH
Christian
HTH
Christian
