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Pooya Obbohat's avatar
Pooya Obbohat
Steel Contributor
Mar 14, 2018
Solved

Can't open document shared with me in Word desktop application

Someone shared a document with me via OneDrive for Business, but this only gives me the option to edit the document online. The option to edit the document in the desktop application is only availabl...
admin
office 365
OneDrive for Business
  • StephenRice's avatar
    StephenRice
    Mar 14, 2018

    Hi all,

     

    I think I know what is happening here. Pooya Obbohat, when you receive the document from your partner, what experience are you seeing when you click on the link? My expectation is that you are seeing the new one time passcode flow (i.e. a code gets sent to your e-mail address, you enter it into the web page and then you get the document in Word Online). If this is the case, then this is expected. Even though you are signed in with an O365 account, your session in this tenant is actually not connected with your O365 account (beyond us verifying that you own that e-mail address). We don't currently have support for opening in the native apps in these cases.

     

    There is work currently in-progress to make this experience better (when you access a OTP link but are signed in with an O365 account) so keep an eye out for that :)

     

    Now, if you were added as a guest user in a Group and attempt to open a file that is stored in the site, you should be able to open that in Word (since you have an account). If that isn't working, please let me know so we can dive deeper there. Thanks!

     

    Stephen Rice

    OneDrive Program Manager II

StephenRice's avatar
StephenRice
Icon for Microsoft rankMicrosoft
Mar 14, 2018

Hi all,

 

I think I know what is happening here. Pooya Obbohat, when you receive the document from your partner, what experience are you seeing when you click on the link? My expectation is that you are seeing the new one time passcode flow (i.e. a code gets sent to your e-mail address, you enter it into the web page and then you get the document in Word Online). If this is the case, then this is expected. Even though you are signed in with an O365 account, your session in this tenant is actually not connected with your O365 account (beyond us verifying that you own that e-mail address). We don't currently have support for opening in the native apps in these cases.

 

There is work currently in-progress to make this experience better (when you access a OTP link but are signed in with an O365 account) so keep an eye out for that :)

 

Now, if you were added as a guest user in a Group and attempt to open a file that is stored in the site, you should be able to open that in Word (since you have an account). If that isn't working, please let me know so we can dive deeper there. Thanks!

 

Stephen Rice

OneDrive Program Manager II

  • IuryMonteiro's avatar
    IuryMonteiro
    Copper Contributor
    Jan 11, 2024

    aqeelat And here I'm in 2024 with the same issue.

  • luisboscan's avatar
    luisboscan
    Copper Contributor
    Aug 09, 2021
    Hello, it seems like Pooya Obbohat, managed to solve the issue on his end, but I still cannot figure out how can I do the same. I know that I have an O365 account. Any updates on this issue StephenRice ?
  • murat_hazer's avatar
    murat_hazer
    Copper Contributor
    Nov 10, 2020

    StephenRice Is there any progress on this fatal problem ?

     

    You have to give value your name and the money you get.

     

  • aqeelat's avatar
    aqeelat
    Copper Contributor
    Oct 30, 2020
    I'm still having the same issue, two years later.
  • StephenRice's avatar
    StephenRice
    Icon for Microsoft rankMicrosoft
    Jul 23, 2019

    Hi Sidney P ,

     

    Unfortunately, I don't have a timeframe I can offer on a fix here. I'll be sure to pass the feedback along to the team though to help prioritize. Thanks!

     

    Stephen Rice

    OneDrive Program Manager II

  • Sidney P's avatar
    Sidney P
    Copper Contributor
    Jul 23, 2019

    Hello StephenRice 

     

    I have the same issue as reported above : not possible to "open in desktop app" when authenticated via OTP.
    I understand there are workaround (azure group, etc...), but is there a roadmap to fix this in desktop clients ? Any estimated availability date /quarter / year ?

     

    Thx for your highly appreciated answers on this thread since it was opened

  • StephenRice's avatar
    StephenRice
    Icon for Microsoft rankMicrosoft
    May 07, 2019

    Hi cmessina85,

     

    Yes, this issue will still occur if the user does not have a backing O365 guest account. Sharing to them via a group (which uses Azure B2B) will let them open the word file. Thanks!


    Stephen Rice

    OneDrive Program Manager II

  • cmessina85's avatar
    cmessina85
    Copper Contributor
    May 07, 2019

    StephenRice 

     

    Do you know if this is still an issue? I am trying to help a client share files with external users from their OneDrive and the external user is only seeing the Open in Word Online option. I'm about to suggest creating an Office 365 Group, adding the external users and testing to see if Open in Word is available with the Group files.

     

    Thanks!

  • GeorgiaS89's avatar
    GeorgiaS89
    Copper Contributor
    Apr 16, 2019

    Hi StephenRice,

    Thanks for following up. Yes it's a brand new document with IRM.

    What I noticed is if I share the file from O365 E3 license to another O365 E3 license and the recipient can authenticate an "Edit in Word" button is displayed. The same button is not displayed to an external user (Microsoft Personal Account or Gmail) when OTP is used to authenticate. Meaning the document is unable to be opened as IRM restricts it from opening online and there is not option for the external user to download or open in the Native application. Therefore made me think the issue is the external user not being able to validated 100%. 

     

    Regards

    Georgia

  • StephenRice's avatar
    StephenRice
    Icon for Microsoft rankMicrosoft
    Apr 15, 2019

    Hi GeorgiaS89,

     

    Is this a brand new word doc? The error message looks related to IRM, not the external user account. Thanks!

     

    Stephen Rice

    OneDrive Program Manager II

  • GeorgiaS89's avatar
    GeorgiaS89
    Copper Contributor
    Apr 15, 2019

    StephenRice 


    I believe I have a similar issue whereby I applied permissions using Microsoft Azure before sharing it via OneDrive Business to an external recipient. This then have me a OTP passcode but I was not giving the opportunity to open the document in Word thick client. 

    Assuming there is no current workaround?

     

    Thanks and regards

    Georgia

  • StephenRice's avatar
    StephenRice
    Icon for Microsoft rankMicrosoft
    Mar 15, 2018

    Pooya Obbohat,

     

    Glad to hear it! Let me know if you run into any other issues!

     

    Stephen Rice

    OneDrive Program Manager II

  • Pooya Obbohat's avatar
    Pooya Obbohat
    Steel Contributor
    Mar 15, 2018

    Thanks for clearing things out. The issue I was having with the team site connected to an O365 group was temporary. I'm now able to edit the documents in the desktop application. 

  • StephenRice's avatar
    StephenRice
    Icon for Microsoft rankMicrosoft
    Mar 14, 2018

    Salvatore Biscari, only in that you can't open the document in a rich client. The root of both problems is that Office clients only understand how to authenticate with MSA or AAD accounts and so can't handle users who are verified via the new secure sharing or who are "anonymous". Thanks,

     

    Stephen Rice

    OneDrive Program Manager II

  • Salvatore Biscari's avatar
    Salvatore Biscari
    Silver Contributor
    Mar 14, 2018

    StephenRice

    Interesting...

    Are you perhaps saying that, in other words, access through one-time passcode is similar to anonymous access (once you have entered the passcode) ?

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