Forum Discussion
Issue with accessing personal vault on OneDrive app post restart
When I opened my onedrive mobile app today the app pushed a message saying that a restart was required. I restarted the app and it told me to set up my personal vault. I've been using my personal vault for several years now so no set up was required.
When I logged into my personal vault, all of the files within it were missing.
They're available on the online version of onedrive but not in the app version.
There's nothing in the recycling bin and there's no recent activity to suggest mass movement/deletion of files.
I've restarted the app multiple times, tried with and without wifi, and have tried on different devices - all are showing an empty vault.
Has anyone had this problem? Is this a syncing issue or a bug with the new app?
same problem starting today, anyone find a solution?
Me too - anyone know what is happening with this one?
Me too - anyone know what is happening with this one?
Agree. This is crazy. I am also unable to see some files in not vault folders on iOS.
Yes! And it's driving me crazy...
Really hoping this is sorted or someone can advise as i have a lot of stuff in my vault!
Can't even uninstall and reinstall app to reset as samsung onedrive app doesn't let you uninstall it.
Arghh!
