Forum Discussion
amaumexia
Microsoft
Jul 27, 2023OneDrive Mac App stuck on "Preparing to upload" or "Processing Changes
Hi! I hope someone can help me, since I've been dealing with this issue for 2 weeks now and not even Global Support at Microsoft as an FTE could help me.
I'm using a MacBook Pro M1 (2021), MacO...
- Aug 01, 2023
amaumexia Check if this issue is because you are syncing too many files at once? We have a limitation: Restrictions and limitations in OneDrive and SharePoint - Microsoft Support
1.Perform OneDrive Reset: Reset OneDrive (microsoft.com)
(Perform below steps if step 1 does not resolve your problem.)
2. Delete keychain,
MAC by Finder > Go > Go to folder > ~/Library/CloudStorage/*
Open OneDrive -> Delete items (top right corner button in file explorer)
3. Clear /Users/username/Library/Group Containers
a. Unlink all libraries in OneDrive.
b. Delete the folders xxxx.OneDriveStandaloneSuite and xxx.OneDriveSyncIntegration
c. Delete them from Trash as well.4. Follow article to clear .DSStore cache: Fix OneDrive sync problems on a Mac (microsoft.com)
Remove DS_Store Files on macOS (microsoft.com)
Clear cache of local machine on MAC by Finder > Go > Go to folder > ~/Library/Caches > Remove all files/folders
Now navigate to Finder > Computer > Mac HD > Library > Caches > Remove all files folder
juliendubois
Microsoft
Jul 31, 2023Just to confirm the issue, I am exactly in the same situation. I'm using OneDrive 23.142.0709.0001 to be precise.